Walmart Pay

Walmart Pay is a new feature built into the Walmart mobile app that allows customers to use their smartphone to pay for in-store purchases.

It will make shopping convenient for our customers.

• To use Walmart Pay, customers must create a Walmart.com account and/or update their profile to include a preferred payment method. This can include any credit or debit card, prepaid account or Walmart Gift Card.
• While in the store, customers will check out as normal – at any lane – and click on Walmart Pay within the Walmart app.
• After entering their unique 4-digit security PIN or using Touch ID, they’ll hold their phone over the QR code to scan.
• Associate hits total key and, depending on register, will press the Walmart Pay button or standard credit key.
• When their transaction is complete, they will receive an audio confirmation along with their eReceipt.
• A message will appear on the item reader stating "TRANSACTION COMPLETE ERECEIPT SENT."

Yes, the transaction counts as an in-store purchase.

• Customer opens Walmart app and taps Walmart Pay on the home screen.
• Customer will sign in or create a Walmart.com account.
• They will be prompted to add a card or they can simply select cards added to Walmart.com.
• The customer can enter the Discover credit card information by capturing it with their phone camera, or enter it manually.
• After adding a card, they will be prompted to create a passcode.
• The customer can now use Walmart Pay.

• Associate scans the customer’s items.
• After a few moments, the QR code is displayed on the debit reader.
• Customer brings up the mobile app for payment.
• Customer enters his or her PIN for Walmart Pay.
• Customer scans the QR code with his or her phone camera.
• After scanning all items, the associate presses Total, then presses the Walmart Pay button on a touch screen register or the credit key on a keypad register.
• Once a transaction is complete, the customer will receive a push notification and an eReceipt.

No.

The customer will have multiple options to split tender: Split tender in-app (use a gift card and then a credit card for the remaining balance) and split tender POS (pay first with cash or card and then with Walmart Pay).

Yes. The app store of the respective device will notify of an update. The Walmart mobile app itself will need updating for Walmart Pay.

Walmart Pay will be available on Walmart and iOS – the platforms the Walmart App is available on today.

A tone will sound from the customer’s mobile device, unless the customer’s phone is on mute. If the customer closes the app before they receive the confirmation screen, he or she will receive a push notification (if enabled). The associate will also inform them that they are all set and free to go.

The item reader facing the customer will display the following message: "TRANSACTION COMPLETE ERECEIPT SENT."

A decline happens with Walmart Pay the same way a current transaction decline happens today. If a payment is declined or authorization fails, the cashier will receive a chit explaining that the Walmart Pay transaction cannot go through and that the customer should be prompted to select another payment option.

Not at this time.

To add your new or replacement Discover card to Walmart Pay, you will need to delete your old card account number from your Walmart Pay and then add your new card account number. At Discover, we are always trying to improve the customer service experience. We hope to shorten this process in the future.

Yes. You can continue to use your plastic card as you usually would after you add that card to Walmart Pay.

• The customer will find their eReceipt by clicking on Savings Catcher within the Walmart mobile app.
• They will select the appropriate eReceipt and scroll to the bottom to select 'Return an Item'.
• They will then show the large TC code to the associate at Customer Service.
• The return is then completed as normal.

Walmart Pay can be linked to any major card as well as Walmart Gift Cards, eGift Cards and prepaid cards.

Walmart Pay cannot be directly linked to checking accounts.

Walmart Pay makes it easier for customers to claim their Savings Catcher funds. Instead of printing off a barcode for store associates to scan, customers can opt to have Savings Catcher funds applied first to their transactions.

eReceipts are automatically submitted to Savings Catcher.

Once you receive your new card and account number, you will need to re-register your Discover card in Walmart Pay, and then you can resume using it. You will need to delete your old card account number from your Walmart Pay app and then add your new card account number.

There is no impact on Walmart Pay if you replace your device. Your Walmart Pay account is based on your Walmart user id. You will continue to see your registered cards under your profile with the new device.

If you are having trouble using Walmart Pay, click here to contact the Walmart Help Center.

You may be asked to provide additional information when you add your Discover card to Walmart Pay, for security purposes. Your Walmart Pay app will tell you how to verify your card. After you have successfully verified your card, you will see a message in the Walmart Pay app indicating that you are ready to use Walmart Pay with that card.