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Website Technical Support

Technical Support for Visitors to Discover.com

 

How do I tell which browser I'm using?

You can tell what browser you are using by:
- Clicking on the "Help" button on your browser's tool bar
- Clicking on "About" for the browser and the version will display in that window

 

Why do I get logged off for inactivity after only a brief time?

Because of security measures, you are logged off due to inactivity so no one can  steal your information.

 

I am getting a "No Cookie Found" error, what can I do?

So that you can securely log in to the Account Center, a small file, called a cookie, needs to be placed on your computer. You may need to change your Internet options to allow this to happen.

 Please follow these steps for Internet Explorer 8:
1. Click on the Start menu and select "Control Panel"
2. Select "Internet Options" (If you do not see "Internet Options," select "Classic View" and then "Internet Options")
3. Select the "Privacy" tab at the top of the "Internet Options" page
4. If you see a slide bar, make sure it is set to "Medium." If you do not see a slide bar, click on "Default" so that you may set the slide bar to "Medium."
5. Click on the "Sites" button below the slide bar.
6. Type "Discover.com" in the "Address of Website" field and click on the "Allow" button on the right. Then type "Discovercard.com" in the "Address of Website" field and click on the "Allow" button again.
7. Click "OK" on both the "Trusted Sites" and "Internet Options"dialog boxes.

Please follow these steps for Firefox:
1. In Firefox click on "Tools"
2. Select "Options"
3. Select "Privacy"
4. In the "Firefox will:" box select "Use custom settings for history"
5. Check "Accept cookies from sites"
6. Check "Accept 3rd party cookies"

 

What security measures are in place on Discover.com?

We have multiple industry-standard security solutions in place such as 128-bit Secure Socket Layer (SSL), which encodes personal information you send over the Internet. We also employ multiple firewall layers and active system monitoring to provide real-time fraud alerts.

 

How can I tell if an email is really from Discover Card?

Authentic e-mails from Discover will come from one of these five addresses:

If you receive what appears to be a fraudulent email from us, please email us at emailwatch@discover.com or call 1-800-DISCOVER (1-800-347-2683) immediately.

Note: Messages you receive in the Account Center are always secure.

 

What if I receive an error message that states, "You have exceeded the maximum number of unsuccessful registration attempts?"

We limit the number of unsuccessful registration attempts that can occur in one day to protect the security of your Discover Card account. If you receive this message, you will be unable to re-register until the following day. If you need immediate access, you can contact Customer Service at 1-800-Discover (1-800-347-2683).

 

What if I get a message that states, "The User ID you have selected is already in use" while I am registering for the Account Center?

This message indicates that someone else has already chosen the user ID you wish to use and you must select something else.

 

What if I receive an error message that states, "You have exceeded the maximum number of unsuccessful sign-in attempts?"

We limit the number of unsuccessful sign-in attempts that can occur in one day to protect the security of your account. If you receive this message, you will not be able to access your account until the following day. If you need immediate assistance, please contact Customer Service at 1-800-DISCOVER (1-800-347-2683) and ask for a password reset.

 

What if I get an error that states, "Page Cannot be Displayed"?

This message may indicate your browser's version or settings are incompatible with our website's security. Check to see if there are any updates for your browser.  You also may try to delete the temporary Internet files stored within your browser and then type in the desired web address.

Note: Sometimes bookmarks become outdated and may bring up the "Page Cannot be Displayed" error.

 

When does website maintenance occur on Discover.com?

Visit our Website Maintenance Schedule to find out when we make updates to our website.

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