Use the tools Discover provides to help safeguard your account. Here are actions you can take:
Be notified wherever you go by setting up alerts for real-time oversight of your account. It’s easy to set up and manage the alerts you need. You choose how you’d like to receive alerts—by email, text and/or push notification. Our alerts are designed to help you monitor:
You can start or stop alerts any time by changing your preferences on the mobile app or in the Account Center online. Message and data rates may apply.
It’s like having an on/off switch for your debit card. If you temporarily misplace your debit card or suspect fraudulent activity on your account, Freeze it will prevent new purchases and ATM transactions. Freeze it can be activated and deactivated in seconds via the mobile app, online or over the phone.
When you activate the Freeze it feature on your debit card, Discover will not authorize new purchases and ATM transactions with your debit card. Most other account activity will continue as normal, including previously scheduled and recurring transactions, internal and external transfers, deposits, online bill payments from the Discover Account Center, returns, credits, dispute adjustments, reward redemptions and processed checks.
Log in conveniently and safely with your unique fingerprint or facial features. If your device offers this feature, you can enable Touch or Face ID to log into your account via the mobile app. You will still be able to access your account with your passcode or password, too.
Want to enable Touch or Face ID? Log into your account via the mobile app and update your settings.
When you are creating or updating your password, we’ll let you know if your new password is invalid, moderate or strong. That will help ensure your password and User ID are as strong as they need to be. Here are some tips:
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Opting for paperless statements is not only convenient, it also helps protect your personal information. When you enroll in paperless statements, you keep a record of your transactions behind a secure login and will be notified by email when a new statement is available.
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When it comes to protecting yourself and your accounts against fraud, it helps to know how to spot it and address it right away. Here are some ways you can stay on the lookout:
Make it a habit to monitor your deposit account activity regularly. Enrolling in Account Alerts is one way to do it (see “Activate Account Alerts” in the “What you can do” section ). If you see anything unusual, contact us at 1-877-737-1931 as soon as possible.
Criminals are getting more sophisticated by the day with scams to fraudulently obtain your personal identification and/or account information. These scams can take many forms, but here are the three most common:
Phishing emails – These emails appear to be sent from legitimate businesses and try to get you to reply with information, or click on links and/or attachments.
Smishing texts – Similar to phishing emails, criminals send fake texts to trick you into clicking a link to a fraudulent website or into calling them.
Vishing phone calls – These phone calls and voice messages will attempt to get you to share information over the phone.
The key to avoid falling victim to these scams is patience. Scammers want you to respond without thinking through their request. Before providing information or clicking on any links in an email or text, ask yourself the following questions:
If you can’t easily answer these questions, be on the look out for tell-tale signs such as:
When in doubt, don’t respond, click on links or open attachments. Call the business directly using a phone number from their website or other reputable source and ask if the request was from them.
To stay informed about the latest scams, visit the government’s Scam Alerts website.
If you believe you have received a phishing or fraudulent email that appears to be from us or have interacted with the email and believe your account security has been compromised, please call us at 1-877-737-1931 immediately.
This is key information that scammers are trying to access. You'll want to guard it carefully to protect yourself and your money. Here are other recommendations.
Trash cans and dumpsters are favorite hunting grounds for people who want to steal your personal or financial information. To help stay safe, either file away or shred any documents that have sensitive information like account numbers and Social Security numbers. Better yet, avoid the hassle of shredding and sign up for electronic statements.
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It is important to act quickly if you suspect fraud. If you believe that your identity or financial information is being used fraudulently, please notify us as soon as possible. In addition, our dedicated fraud specialists proactively monitor your account for unusual activity. If you suspect fraud, please call us at 1-877-737-1931 immediately.
If you become a victim of fraud, here are additional contacts you may find helpful:
To report a compromised Social Security number, call the Social Security Administration fraud hotline at 1-800-269-0271.
To report fraud to the Federal Trade Commission, call 1-877-IDTHEFT (1-877-438-4338) or TTY 1-866-653-4261. To report identity theft, you can visit IdentityTheft.gov. Law enforcement across the country will be able to use this information to help with their investigations.
You can also file a police report with your local authorities. Your police report will help them gain insight on how the crime was committed.
To help prevent future fraud by placing a fraud alert on your name and identity, contact the credit bureaus:
From secure online banking to fraud monitoring, Discover is looking out for you.
You’re never responsible for unauthorized debit card purchases. If you suspect someone else has used your debit card without your permission, let us know.
Your information is encrypted for your security. We utilize Secure Socket Layer (SSL) technology to encrypt your personal and account information online, with compatible browsers, and in the mobile app. This technology encodes (scrambles) the information sent over the internet and makes it virtually impossible for someone else to access it. Additionally, your account information, including your statements, is password-protected whether you are online in the Account Center or on the mobile app.
Your account activity is monitored for potential fraud and we will alert you if we see anything unusual. If you do have fraud on your account, our fraud specialists are available at 1-877-737-1931 to guide you through the investigation process.
Your Discover deposit accounts are FDIC-insured up to the maximum amount allowed by law. Learn more.
Enhanced Account Verification provides a stronger layer of protection to verify your identity and protect your account. When you log into your account from an unfamiliar device or are making updates to your personal information, we may use Enhanced Account Verification to confirm it’s really you. Here’s how it works:
You will likely have a similar experience on the phone for higher security transactions such as replacing a debit card.