You're not responsible for unauthorized debit card, online, or mobile banking transactions. If you have suspicious activity on your account, notify us immediately and we will take it from there.
Your Discover Bank Account includes Bill Pay Protection. Pay bills using our Online or Mobile Bill Pay and if, due to our error, your payment is late, we will cover the late fees.
Your information is encrypted for your security. We utilize Secure Socket Layer (SSL) technology to encrypt all of your personal and account information. Additionally, your account information, including your statements, is password-protected online in the Account Center.
We value your trust and your privacy. That's why protecting your personal and financial information is a priority. We limit the sharing of information with others and maintain physical, electronic and procedural safeguards to protect the information we have about you.
Your account is monitored for potential fraud and we will alert you if we see anything suspicious. If you do have fraud on your account, a fraud specialist will work with you until your issue is resolved.
Our Fraud Unit proactively monitors your account for any unusual activity. If we see anything suspicious we'll place a hold on those transactions and alert you right away.
We use Secure Socket Layer (SSL) to make it virtually impossible for someone else to access your information.
Review your account activity online or via our mobile app. If you see anything suspicious, contact us at 1-800-347-7000 ASAP.
Discover will never request that you send sensitive information via email. Never disclose personal information, like your user ID, password or otherconfidential information. If you are unsure about an email you receive from us, please call us at 1-800-347-7000 or forward the email to: firstname.lastname@example.org
Shredding sensitive documents prevents thieves from taking personal information from the trash.
"Phishing emails" are sent with the purpose of fraudulently obtaining your personal identification and account information or luring you into downloading malicious software.
The sophistication of these scams increases all the time. Here are some common themes to phishing emails so that you can better identify them and protect yourself:
Once you apply for a Discover Bank Account, the Patriot Act requires that we validate additional information from you to verify your identity before we can finish opening your account. Please click here for more information about this verification process and what type of additional information we will need.
If you believe your identity or financial information is being used fraudulently, call us immediately at 1-800-347-7000. The sooner you act, the better the chances of catching the culprit and of limiting the damage.
If you find accounts have been opened in your name without your knowledge, contact the company directly and ask to have them closed. Inform the company that the account was opened fraudulently. Keep detailed notes of your conversation and ask for documentation showing the account has been closed.
If you think your identity or Social Security Number has been used without your consent, call the Social Security Administration Fraud hotline at 1-800-269-0271.
The best way for the authorities to bring criminals to justice and prevent future fraud is through sharing information. Your police report helps authorities gain insight on how the crime was committed.
Call 1-877-IDTHEFT (877-438-4338) or TTY 1-866-653-4261 to report ID theft so that law enforcement across the country can use the information to help with its investigations. You can also report ID theft to the FTC online and download their comprehensive identity theft recovery guide: "Take Charge: Fighting Back Against Identity TheftPDF Document."
The minute you learn your identity is being used fraudulently, place a fraud alert on your name and identity. This helps prevent future fraud and further tarnishing of your personal and financial records. Call the three national credit-reporting organizations and the Federal Trade Commission immediately to place a fraud alert on your name and identity. The numbers are:
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