DISCOVER CARD HELP CENTER

Closing a Deceased Cardmember's Account

How to close the card account of a loved one who has passed away.

Call 1-800-DISCOVER (1-800-347-2683)

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Frequently Asked Questions

Our Deceased Account Services Specialists will work with you to finalize the account. They can be reached directly at 1-800-347-5519. We understand this may be a very difficult time for you. We want you to know that our priority is to assist you in any way we can. Discover’s Deceased Account Services department handles the process of an account upon notification that one of our valued customers has passed away. We are committed to managing the process with the utmost sensitivity and care, and are here to assist you with your questions and needs.

No, upon notification, Discover card will verify the information. If the card member had a death benefit the insurance claim processor may require the death certificate to process the claim.

The card is no longer active and should be shredded or cut up and properly disposed.

If you are jointly responsible for the account, your credit card is still active and your name will be the primary name on the account.

If you are an authorized user on the account, your cards are no longer active and should be shredded or cut up and properly disposed.

Upon notification, the card is no longer active. This prevents most new charges. If there were previous recurring charges, you need to contact the merchant to stop these charges. Their contact information is normally found on the itemized statement. Otherwise, you can dispute any charges on the account once they have posted on Account Center or over the phone with one of our customer service agents.

If you are the administrator or executor of the estate, you can make a payment by:


  • Calling a Deceased Account Services representative at 1-800-347-5519
  • Sending the payment stub included with the statement in the enclosed envelope.

Please remember to include the account number.


We are seeking payment from the assets in the deceased cardmember's estate, you are not required to use individual or jointly owned assets to pay this debt.

Probate is the common legal term for the handling of a decedent's affairs. Probate laws vary from state to state. You should contact an attorney or probate court for more information.

You may hear the term estate used as you handle the affairs of your loved one. Estate refers to the assets and liabilities left by someone upon their passing.

An executor is someone who is appointed by a will or a court to resolve the financial affairs of the estate.

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