Dispute a Charge
Notify Discover Card if you believe there are incorrect charges on your account.
If you have found a charge you believe is incorrect, you may request billing assistance. You have 120 days from the date of the transaction to open a dispute online. For disputes older than 120 days, please contact 1-800-DISCOVER. Most transactions can be disputed once the charge posts to your account, however, please wait until your first monthly statement after the transaction to report a missing transaction.
We suggest you contact the merchant first. We have found that most customers are able to reach a quicker resolution of their dispute by working directly with the merchant.
Before you open a dispute, you may wish to gather necessary documentation. For example:
- Receipts with information such as merchant name and date of purchase
- Cancelled checks
- Proof of return
- Other information that will help us resolve your issue
Once your dispute is in process, visit the My Disputes page. There you will have the ability to check the status of your dispute, initiate a new dispute, upload documentation or contact us.
Looking for Answers?
View our Disputing a Charge FAQ's