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Discover® Student Loans is committed to providing you and your students high quality services and support.

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Loan Processing

For additional information or to confirm your processing setup, please contact us at 1-877-321-5018. Our Priority Services team is available 8:00 a.m. - 9:00 p.m. ET, Monday to Friday.

With secure online access, you can certify loans, request loan reports, schedule disbursement dates, modify loan amounts, as well as change loan status and graduation dates.

We support school preferences with a variety of processing options:

Certification Methods

  • ELMNet
  • Great Lakes ScholarNet
  • iLink
  • SBS with Commonline 4
  • Online via our Website
  • Fax

Disbursement Methods

  • ELM National Disbursement Network
  • Great Lakes CDS
  • EFT to your school's bank account
  • Individual paper check
  • iLink CDS

Customer Service

Your School Relationship Manager and the Priority Services team are available to answer questions you may have. Visit the customer service page for borrower customer service.

Priority Services

Phone

1-877-321-5018
8:00 a.m. - 9:00 p.m. ET,
Monday - Friday

 

Regular Mail

Discover Student Loans
Customer Service
P.O. Box 30947
Salt Lake City, UT 84130-0947

 

Special Delivery
(FedEx, UPS, etc.)

Discover Student Loans
Customer Service
5420 W 1730 S
Salt Lake City, UT 84104

 

Return of Funds

First Class Mail
Discover Student Loans
24298 Network Place
Chicago, IL 60673-1242

Overnight Mail
Discover Student Loans
c/o JP Morgan
ATTN: Lockbox #24298
131 S. Dearborn - 6th Floor
Chicago, IL 60603

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Lender ID

831312

 

We adhere to the highest standards of corporate governance and ethical conduct. We believe that accountability, transparency and good decision making help support our business and serve our customers. If you have concerns related to ethical or business conduct of any of our employees, we encourage you to contact us at 1-877-321-5018.

Download Materials

We appreciate your role in helping students and families find the best solutions to cover their college costs. To assist you in this process, download our product fact sheets or share our student loan brochures with your students and families.

To open a document, you will need Acrobat® Reader®.

2022 Disbursement Holidays

Holiday

Observed

New Year’s Day 2022 (Observed)

Friday, December 31

Martin Luther King Jr. Day

Monday, January 17

President's Day

Monday, February 21

Memorial Day

Monday, May 30

Juneteenth (Observed)

Monday, June 20

Independence Day (Observed)

Monday, July 4

Labor Day

Monday, September 5

Columbus Day

Monday, October 10

Veterans Day

Friday, November 11

Thanksgiving Day

Thursday, November 24

Christmas Day (Observed)

Monday, December 26

New Year's Day 2023 (Observed)

Monday, January 2