Average Customer Rating

Loan Processing

For additional information or to confirm your processing setup, please contact us at 1-877-321-5018. Our Priority Services team is available 8:00 a.m. to 9:00 p.m. ET, Monday to Friday.

With secure online access, you can certify loans, request loan reports, schedule disbursement dates, modify loan amounts, as well as change loan status and graduation dates.

We support school preferences with a variety of processing options:

Certification Methods

  • ELMNet
  • Great Lakes ScholarNet
  • iLink
  • SBS with Commonline 4
  • Online via our Web site
  • Fax

Disbursement Methods

  • ELM National Disbursement Network
  • Great Lakes CDS
  • EFT to your school's bank account
  • Individual paper check
  • iLink CDS

Customer Service

Your School Relationship Manager and the Priority Services team are available to answer any questions you may have. Visit the Customer Service page for Borrower customer service.

Priority Services


8:00 a.m. - 9:00 p.m. ET, Monday - Friday

Special Delivery (FedEx, UPS, etc.)

Discover Student Loans
Customer Service
5420 W 1730 S
Salt Lake City, UT 84104

Regular Mail

Discover Student Loans
Customer Service
P.O. Box 30947
Salt Lake City, UT 84130-0947

Lender ID


We believe that accountability, transparency and good decision making help support our business and serve our customers. If you have concerns relating to ethical or business conduct of any of our employees, we encourage you to contact us at 1-877-321-5018.

Download Materials

We appreciate your role in helping students and families find the best solutions to cover their college costs. To assist you in this process, download our product fact sheets for your reference or share our student loan brochures with your students and families.

To open a document, you will need Adobe Acrobat Reader.

2022 Disbursement Holidays



New Year's Day 2022 (Observed)

Friday, December 31

Martin Luther King Jr. Day

Monday, January 17

President's Day

Monday, February 21

Memorial Day

Monday, May 30

Juneteenth (Observed)

Monday, June 20

Independence Day 

Monday, July 4

Labor Day

Monday, September 5

Columbus Day

Monday, October 10

Veterans Day

Friday, November 11

Thanksgiving Day

Thursday, November 24

Christmas Day (Observed)

Monday, December 26

New Year's Day 2023 (Observed)

Monday, January 2