Discover® no longer offers or services student loans

Discover is no longer servicing student loans. The servicing of your Discover student loan(s) has transferred to Firstmark Services. Please contact Firstmark for questions, payments, and anything else related to your loan(s).

All loans were transferred to Firstmark between September 7 and November 16, 2024.

Firstmark Services is the borrower-facing brand for Nelnet. Nelnet, Inc. (NYSE:NNI) is a publicly traded, diversified company with decades of experience in the student loan industry focused on providing superior experiences for their borrowers. Firstmark Services is who you’ll see as your loan servicer on your new online account and all communications.

Refer to the welcome communications you received from Firstmark with instructions on how to set up your new account at FirstmarkServices.com.

Please make payments to Firstmark by mail, phone, or online:

Mail
Firstmark Services
PO Box 2977
Omaha, NE 68103-2977

Phone
1-888-295-0910

Online
FirstmarkServices.com

Discover will forward any payments received on or after your transfer date to Firstmark for a short period of time after the transfer. Please make updates to your bill pay preferences now that Firstmark is your servicer. 

The Discover Student Loans website is expected to remain available through at least April 2025. 

You can access FirstmarkServices.com to view your billing statements, payment history, and related documents for your loan(s). For tax documents from 2023 or earlier, please call or email Firstmark:

• 1-888-295-0910
• Customer.Service@FirstmarkServices.com

Billing statements and tax documents issued by Discover will remain available in your Discover Student Loans account through April 2025.

If there is reportable interest paid on your loans(s) while serviced by Discover in 2024, Discover will mail IRS Form 1098-E and/or an Interest Paid Letter to the borrower by January 31, 2025. These documents will also be available in Account Center. 2024 tax documents from Discover will be provided to Firstmark as well and should be available to you by mid-February 2025. 

Firstmark will provide IRS Form 1098-E to the borrower for reportable interest paid on any loan(s) while Firstmark is servicing your loan(s). 

Most loans were transferred to Firstmark except for loans with an inactive status such as paid-off and charged-off loans. If your loan(s) was transferred, you should have received a communication by October 1, 2024. Please call Firstmark at 1-888-295-0910 if you haven't received any communication yet.

If you have questions about a student loan that wasn’t transferred or about a recent letter from Discover, please contact Discover. Otherwise, call Firstmark at 1-888-295-0910.