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Frequently Asked Questions

Below is a list of frequently asked questions. If you need to look up a term or acronym, use our glossary.

If you have already submitted an application, access your application using your Access Code (or login) and click on "Add Cosigner" to retrieve the Cosigner Key. The Cosigner Key is a code that links the cosigner with the correct student loan application. Give this code to your cosigner so they can start their application or ask your cosigner to call us at 1-800-STUDENT with the Cosigner Key to apply.

We can also send the Cosigner Key to your cosigner directly with instructions to start their application if you provide us their e-mail address. Access your application using your Access Code (or login) and click on "Add Cosigner" to provide us your cosigner's e-mail address.

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The best thing to do is talk to your financial aid office. They will be able to give you more information about scholarships and other financial aid options available to you. You can also learn about more financial aid options.

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Discover originated loans do not provide an option for cosigner release. Cosigners are responsible for the life of the loan. If you are a cosigner on a loan purchased and serviced by Discover, find out more information about cosigner release.

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You have four ways of sending us your supporting document(s):

  1. Online Document Upload - Visit Secure Document Upload to upload your document from anywhere. You will need to register/login to use this feature.
  2. Special Delivery (FedEx, UPS, etc.) - Discover Student Loans, Customer Service, 5420 W 1730 S, Salt Lake City, UT 84104, USA
  3. Mail - Discover Student Loans, Customer Service, PO Box 30947, Salt Lake City, UT 84130-0947, USA
  4. Fax - 1-801-996-2454

Keep a copy of your document(s). Once you send us your document(s), it usually takes about 3-5 business days for us to process your documents. We will contact you if we need additional information.

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Access your application using your Access Code (or login). Click on 'Action Needed' buttons for your loan documents (e.g. Promissory Note, Self-Certification, or Cosigner Addendum) and we will provide you simple instructions to read and e-sign your loan documents. Please print a copy of your documents for your records.

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