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Customer Service

Reach us by phone, e-mail, fax or mail.

For specific questions about your account or application, log in and send us a secure message.

For general questions, send us a message.

Our knowledgeable Student Loan Specialists are ready to help you anytime 24/7.



Military Servicemembers
8:00 a.m. to 10:00 p.m. ET, Monday through Friday; 10:00 a.m. to 6:30 p.m. ET, Saturday and Sunday.

You can reach us by fax.
Note: We are unable to accept applications or promissory notes by fax.

Online Document Upload

Visit Secure Document Upload to upload your document from anywhere.


Loans Purchased and Serviced by Discover
Student loans you obtained from another bank that are now serviced by Discover.

Discover Student Loans
PO Box 6107
Carol Stream, IL 60197-6107

Loans Originated by Discover
Student loans you obtained directly from Discover Bank.

Great Lakes
PO Box 3059
Milwaukee, WI 53201-3059

Great Lakes processes payments on behalf of Discover Student Loans. Call Great Lakes at for payment stubs to ensure your payment is credited to the proper account. To make an online payment, log in to

Other Mail

Application Documents
Discover Student Loans
Customer Service
PO Box 30947
Salt Lake City, UT 84130-0947

General Correspondence
Customer Service
PO Box 30948
Salt Lake City, UT 84130-0948

Special Delivery (FedEx, UPS, etc.)
Discover Student Loans
Customer Service
5420 W 1730 S
Salt Lake City, UT 84104

Suspicious Activity

If you believe that you have received a fraudulent email, forward it to A Customer Service Representative can verify it. If you are worried about your account security, please call our Fraud Unit at () immediately.

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