Below is a list of frequently asked questions. If you need to look up a term or acronym, use our glossary.
When you started the application process, we sent you an e-mail containing your Access Code. You can check the status of your application anytime using your Access Code. If you lost your Access Code, please register/login to access your application. If you have created a User ID/password already, you can also login to access your application.
We generate a unique Access Code for each application. If you want to check the status of all your applications, please register/login.
When you started the application process, we sent you an e-mail containing a unique 8-character Access Code. If you are a student, your Access Code starts with "B". If you are a cosigner, your Access Code starts with "C". If you lost your Access Code, please register/login to access your application.
When the student added you as a cosigner, we sent an e-mail containing a unique 6- character Cosigner Key to the student and you (if student provided your e-mail address). If you do not have your Cosigner Key, please call us at 1-800-STUDENT to apply.
Access Code allows you to access the status of your existing application or complete your saved application. Cosigner Key allows us to add you as a cosigner to an existing student loan application.
An Access Code remains valid during the application process until the loan is disbursed. Once the loan has been disbursed, please register/login to access your loan information.
We sent you an e-mail with your Access Code when you started your application. If you do not have the e-mail, please register/login to access your application.
You have four ways of sending us your supporting document(s):
Keep a copy of your document(s). Once you send us your document(s), it usually takes about 3-5 business days for us to process your documents. We will contact you if we need additional information.
Access your application using your Access Code (or login). Click on 'Action Needed' buttons for your loan documents (e.g. Promissory Note, Self-Certification, or Cosigner Addendum) and we will provide you simple instructions to read and e-sign your loan documents. Please print a copy of your documents for your records.
Please go to "Forgot User ID/Password" and follow the instructions to reset your password.