Accounts with active loans have transferred to Firstmark Services.
Visit Firstmark Services to access your account or call 1-888-295-0910 for questions regarding payments, tax documents and all other loan related documents.
Accounts not transferred (paid or charged off loans): Contact Discover if you received a letter, need historic tax documents, payment histories, or other related loan documents.
Discover + Capital One FAQs
On May 18th, 2025, Discover Bank merged into Capital One N.A. We’re now one company under Capital One.
If your loan(s) transferred to Firstmark in 2024, contact Firstmark directly.
If you have paid off, charged off, or written off loans that did not transfer to Firstmark, contact Discover for your statements and tax forms.
Keep managing your Discover and Capital One accounts as usual.
Note: Discover benefits do not transfer to your Capital One account, and Capital One benefits do not transfer to your Discover account.
Yes, we’re still looking out for your personal information. Your security stays a top priority.
Safeguard your account: scammers who claim to be Discover or Capital One may contact you asking for sensitive information. Remember we won't contact you about these changes asking you to provide us with sensitive information such as your account number, password, or a one-time code. If ever in doubt, please call us directly.
For more tips on how to avoid scams, visit our scam protection page.