What Is Credit Card Fraud?
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What to do if You Forgot Your Discover Password or User ID
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Last Updated: June 5, 2025
Key Takeaways
- If you forget your Discover password or user ID, you can log in to your account using your 16-digit account number, your date of birth, and the last four digits of your Social Security Number.
- You can create a new user ID or password at any time once you’re logged in.
- Protect your account by creating a strong password using numbers and special characters.
We know how frustrating it can be to forget your password or user ID. That’s why we make it easy to change your Discover® credit card account password and recover your user ID. Use the guide below when you’ve forgotten your Discover password and user ID or want tips to help you create secure log-in credentials.
What to do if you forgot your Discover password
To change your password, head to Discover.com. Then click the “Log In” button at the top of the page. From there select “Forgot User ID/Password” to log in using your Date of Birth (DOB) and Social Security Number (SSN). Once we confirm your details and retrieve your User ID, you can choose to log in to your account or follow the prompts to reset your password. Your new password will not expire.
If you don’t have your card information, you can reset your password by calling Customer Service at 1-800-DISCOVER (1-800-347-2683). You’ll receive an email with a temporary password that expires in 72 hours. Be sure to create a new password as soon as you log in.
Your Discover password is not the same as your PIN
Don’t confuse your personal identification number (PIN) with your password. Your PIN is a four-digit number used with your Discover Card at an ATM or financial institution to get a cash advance or to withdraw cash from your Discover® checking account. Your Account Center password is a code consisting of 8 to 32 digits you use to access online Account Center services.
What to do if you forgot your Discover user ID
To recover your user ID, click the “Log In“ button at the top of the page, then choose “Forgot User ID/Password” to log in using your 16-digit account number, your date of birth, and the last four digits of your Social Security Number.
Once you log in to your account, select “Account Profile” from the top of your screen to view your current user ID. If you wish to create a new user ID, click the “Edit” button under “Account Information.”
Guidelines for creating a Discover password or user ID
Your password is case-sensitive and must be between 8 and 32 characters with at least one number.
Create a strong password by including spaces and special characters. Consider using a passphrase that may be easier to remember and provides an added layer of security. A passphrase is a longer, multi-word password. Try to use a group of words or a sentence familiar to you—the lengthier the passphrase, the better. As an example, you could use: “Orang3 is my favorit3 color!”.
Did you know?
Discover offers several rewards credit cards, letting you earn unlimited rewards on every purchase automatically.
Your user ID is not case-sensitive and must be 6 to 16 characters. It can contain any character on your computer’s keyboard except spaces, apostrophes, quotation marks, and backslashes.
Your user ID should be something others can’t guess but is easy for you to remember without writing it down. Choose something personal that only you would know. To increase security, use a combination of letters and numbers. Here’s an example: my2dog5is. Avoid using numbers at the beginning or end of your user ID.
For more help, contact Discover web support at 1-877-742-7822.
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Legal Disclaimer: We hope you found this helpful. Our content is not intended to provide legal, investment or financial advice or to indicate that a particular product or service is available or right for you. For specific advice about your unique circumstances, consider talking with a qualified professional. Capital One does not provide, endorse or guarantee any third-party product, service, information, or recommendation listed above. The third parties listed are solely responsible for their products and services, and all trademarks listed are the property of their respective owners. By clicking on some of the links provided, you may be taken to a third-party website that is not hosted by Capital One. In those cases, the owner of the website is responsible for the website content. Their privacy practices and level of security may be different from Capital One's, so please review their policies. Some of the above information may not describe the features and offerings of your specific Discover account. Please review your account terms for details on your specific account.
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