Loan Processing
For additional information or to confirm your processing setup, please contact us at 1-877-321-5018. Our Priority Services team is available 8:00 a.m. - 9:00 p.m. ET, Monday to Friday.
With secure online access, you can certify loans, request loan reports, schedule disbursement dates, modify loan amounts, as well as change loan status and graduation dates.
We support school preferences with a variety of processing options:
Certification Methods
- ELMOne
- Great Lakes ScholarNet
- iLink
- SBS with Commonline 4
- Online via our Website
- Phone
- Fax
Disbursement Methods
- ELMOne
- Great Lakes CDS
- EFT to your school's bank account
- Check
- iLink CDS
Customer Service
Your School Relationship Manager and the Priority Services team are available to answer questions you may have. Visit the customer service page for borrower customer service.
Regular Mail
Discover Student Loans
Customer Service
P.O. Box 30947
Salt Lake City, UT 84130-0947
Special Delivery
Discover Student Loans
Customer Service
5420 W 1730 S
Salt Lake City, UT 84104
Return of Funds
Regular Mail
Discover Student Loans
24298 Network Place
Chicago, IL 60673-1242
Special Delivery
Discover Student Loans
c/o JP Morgan
ATTN: Lockbox #24298
131 S. Dearborn - 6th Floor
Chicago, IL 60603
Lender ID
831312
We adhere to the highest standards of corporate governance and ethical conduct. We believe that accountability, transparency and good decision making help support our business and serve our customers. If you have concerns related to ethical or business conduct of any of our employees, we encourage you to contact our Integrity Hotline at 1-866-714-1305.
Additionally, you can download Application & Solicitation Disclosures, Promissory Notes and other forms to help students manage their loans.
To open a document, you will need Acrobat® Reader®.
2023 Disbursement Holidays
| Holiday | Observed |
|---|---|
| New Year’s Day 2023 (Observed) | Monday, January 2 |
Martin Luther King Jr. Day |
Monday, January 16 |
President's Day |
Monday, February 20 |
Memorial Day |
Monday, May 29 |
Juneteenth |
Monday, June 19 |
Independence Day |
Tuesday, July 4 |
Labor Day |
Monday, September 4 |
Columbus Day |
Monday, October 9 |
Veterans Day (Observed) |
Friday, November 10 |
Thanksgiving Day |
Thursday, November 23 |
Christmas Day |
Monday, December 25 |
New Year's Day 2024 |
Monday, January 1 |
