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Loan Processing

For additional information or to confirm your processing setup, please contact us at 1-877-321-5018. Our Priority Services team is available 8:00 a.m. to 9:00 p.m. ET, Monday to Friday.

With secure online access, you can certify loans, request loan reports, schedule disbursement dates, modify loan amounts, as well as change loan status and graduation dates.

We support school preferences with a variety of processing options:

Customer Service

Your School Relationship Manager and the Priority Services team are available to answer any questions you may have. Visit the Customer Service page for Borrower customer service.

Priority Services

We believe that accountability, transparency and good decision making help support our business and serve our customers. If you have concerns relating to ethical or business conduct of any of our employees, we encourage you to contact us at 1-877-321-5018.

Download Materials

We appreciate your role in helping students and families find the best solutions to cover their college costs. To assist you in this process, download our product fact sheets for your reference or share our student loan brochures with your students and families.

To open a document, you will need Adobe Acrobat Reader.

2021 Disbursement Holidays