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Loan Processing

For additional information or to confirm your processing setup, please contact us at 1-877-321-5018. Our School Services team is available 8:00 a.m. to 9:00 p.m. ET, Monday to Friday.

With secure online access, you can certify loans, request loan reports, schedule disbursement dates, modify loan amounts, as well as change loan status and graduation dates.

We support school preferences with a variety of processing options:

Certification Methods

  • ELMNet
  • Great Lakes ScholarNet
  • iLink
  • SBS with Commonline 4
  • Online via our Web site
  • Fax

Disbursement Methods

  • ELM NDN
  • Great Lakes CDS
  • EFT to your school's bank account
  • Paper check

Customer Service

Your School Relationship Manager and the School Services team are available to answer any questions you may have. Visit the Customer Service page for Borrower customer service.

School Services

Phone

1-877-321-5018
8:00 a.m. - 9:00 p.m. ET, Monday - Friday

Special Delivery (FedEx, UPS, etc.)

Discover Student Loans
Customer Service
5420 W 1730 S
Salt Lake City, UT 84104

Regular Mail

Discover Student Loans
Customer Service
P.O. Box 30947
Salt Lake City, UT 84130-0947

Lender ID

831312

We believe that accountability, transparency and good decision making help support our business and serve our customers. If you have concerns relating to ethical or business conduct of any of our employees, we encourage you to contact us at 1-800-975-0432.


2019 Disbursement Holidays

Holiday

Observed

New Years 2019

Tuesday, January 1

Martin Luther King Jr. Day

Monday, January 21

Washingtons Birthday

Monday, Feb 18

Memorial Day

Monday, May 27

Independence Day

Thursday, July 4

Labor Day

Monday, September 2

Columbus Day

Monday, October 14

Veterans Day Holiday

Monday, November 11

Thanksgiving

Thursday, November 28

Christmas

Wednesday, December 25