Loan Processing
For additional information or to confirm your processing setup, please contact us at 1-877-321-5018. Our Priority Services team is available 8:00 a.m. - 9:00 p.m. ET, Monday to Friday.
With secure online access, you can certify loans, request loan reports, schedule disbursement dates, modify loan amounts, as well as change loan status and graduation dates.
We support school preferences with a variety of processing options:
Certification Methods
- ELMNet
- Great Lakes ScholarNet
- iLink
- SBS with Commonline 4
- Online via our Website
- Fax
Disbursement Methods
- ELM National Disbursement Network
- Great Lakes CDS
- EFT to your school's bank account
- Individual paper check
- iLink CDS
Customer Service
Your School Relationship Manager and the Priority Services team are available to answer questions you may have. Visit the customer service page for borrower customer service.
Priority Services
Regular Mail
Discover Student Loans
Customer Service
P.O. Box 30947
Salt Lake City, UT 84130-0947
Special Delivery
(FedEx, UPS, etc.)
Discover Student Loans
Customer Service
5420 W 1730 S
Salt Lake City, UT 84104
Return of Funds
First Class Mail
Discover Student Loans
24298 Network Place
Chicago, IL 60673-1242
Overnight Mail
Discover Student Loans
c/o JP Morgan
ATTN: Lockbox #24298
131 S. Dearborn - 6th Floor
Chicago, IL 60603
Lender ID
831312
We adhere to the highest standards of corporate governance and ethical conduct. We believe that accountability, transparency and good decision making help support our business and serve our customers. If you have concerns related to ethical or business conduct of any of our employees, we encourage you to contact us at 1-877-321-5018.
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2022 Disbursement Holidays
Holiday |
Observed |
| New Year’s Day 2022 (Observed) | Friday, December 31 |
Martin Luther King Jr. Day |
Monday, January 17 |
President's Day |
Monday, February 21 |
Memorial Day |
Monday, May 30 |
Juneteenth (Observed) |
Monday, June 20 |
Independence Day (Observed) |
Monday, July 4 |
Labor Day |
Monday, September 5 |
Columbus Day |
Monday, October 10 |
Veterans Day |
Friday, November 11 |
Thanksgiving Day |
Thursday, November 24 |
Christmas Day (Observed) |
Monday, December 26 |
New Year's Day 2023 (Observed) |
Monday, January 2 |
