{"id":19330,"date":"2025-07-01T01:24:00","date_gmt":"2025-07-01T07:24:00","guid":{"rendered":"https:\/\/www.discover.com\/online-banking\/banking-topics\/?p=19330"},"modified":"2026-02-02T10:51:58","modified_gmt":"2026-02-02T16:51:58","slug":"identity-theft-protection-help","status":"publish","type":"post","link":"https:\/\/www.discover.com\/online-banking\/banking-topics\/identity-theft-protection-help\/","title":{"rendered":"How banks can help with identity theft protection"},"content":{"rendered":"\n<p>Two words can send a chill down any consumer\u2019s spine: identity theft.<\/p>\n\n\n\n<p>In an increasingly digital world, as more and more transactions are processed online, a growing number of people have become victims of identity theft fraud. An even larger number are familiar with the tales of financial loss and the weeks, months, or even years of effort it may take to undo the damage done.<\/p>\n\n\n\n<p>What is identity theft, specifically? It\u2019s when someone (often a cybercriminal) steals personal credentials\u2014like your name, social security number, or credit card information\u2014to commit fraud or other illegal acts.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-incidents-of-identity-theft-continue-to-rise\">Incidents of identity theft continue to rise<\/h2>\n\n\n\n<p>The <a href=\"https:\/\/www.ftc.gov\/system\/files\/ftc_gov\/pdf\/CSN-Annual-Data-Book-2023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">Federal Trade Commission<\/a> (FTC) said nearly 1.1 million cases of identity theft were reported in 2024. In fact, identity theft is the largest category in the agency\u2019s Consumer Sentinel Network\u2014a secure database containing consumer reports about marketplace problems. Although the total number of identity theft cases reported was down from a 2021 peak\u2014when identity theft cases <a href=\"https:\/\/www.ftc.gov\/system\/files\/ftc_gov\/pdf\/CSN-Annual-Data-Book-2023.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">spiked to over 1.4 million<\/a>\u2014the volume was almost double the pre-pandemic total: 649,390 cases in 2019.<\/p>\n\n\n\n<p>\u201cI think skyrocketing is probably even too soft of a word,\u201d says Eva Velasquez, president and CEO of an organization in San Diego that provides free resources to individuals dealing with identity fraud. \u201cDuring the pandemic, we saw the rates increase at such a magnitude. It was already growing. It\u2019s been steadily growing. It\u2019s been the number one fraud type complaint to the FTC for 20 years.\u201d<\/p>\n\n\n\n<style>\n  .small-info {\n    display:block;\n  }\n  .small-info img {\n    width: 100%;\n    position: inherit;\n    left: inherit;\n  }\n  .big-info {\n    display:none;\n  }\n@media screen and (min-width: 600px) {\n  .small-info {\n    display:none;\n  }\n  .big-info {\n    display:block;\n  }\n  .big-info img {\n    width: 100%;\n    position: inherit;\n    left: inherit;\n    margin:0;\n  }\n}\n<\/style>\n\n<p class=\"big-info\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1445\" src=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_desktop-scaled.png\" alt=\" Infographic showing the pain of identity theft. According to Javelin research and the Federal Trade Commission, approximately 1.1 million identity theft cases were reported in 2024, with an estimated $47 billion in losses.\" class=\"wp-image-21444\" srcset=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_desktop-scaled.png 2560w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_desktop-300x169.png 300w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_desktop-780x440.png 780w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_desktop-768x433.png 768w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_desktop-1536x867.png 1536w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_desktop-2048x1156.png 2048w\" sizes=\"auto, (max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p class=\"small-info\"><img loading=\"lazy\" decoding=\"async\" width=\"1495\" height=\"2560\" src=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_mobile-scaled.png\" alt=\" Infographic showing the pain of identity theft. According to Javelin research and the Federal Trade Commission, approximately 1.1 million identity theft cases were reported in 2024, with an estimated $47 billion in losses. \" class=\"wp-image-21443\" srcset=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_mobile-scaled.png 1495w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_mobile-175x300.png 175w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_mobile-319x547.png 319w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_mobile-768x1315.png 768w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_mobile-897x1536.png 897w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2025\/08\/Discover_ThePainofIdentifyTheft_Discover_mobile-1196x2048.png 1196w\" sizes=\"auto, (max-width: 1495px) 100vw, 1495px\" \/><\/p>\n\n\n\n<p>Identity fraud cost consumers an estimated $47 billion in 2024, according to <a href=\"https:\/\/urldefense.com\/v3\/__https:\/javelinstrategy.com\/research\/2025-identity-fraud-study-breaking-barriers-innovation__;!!MjXRb4uW6x5k!DdKtttipuAu4KBfd4yw6EWjNSgCjvXI7dPAeO2HVd3sI8D_HiYnIBg4CLiJEV-miEdZ0ptGdOdUYUudBXgV8Mg$\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">financial research from Javelin<\/a>, but the emotional toll of identity fraud can be just as serious. \u201cThat feeling of isolation is only getting worse as the crime rates rise,\u201d says James E. Lee, president of that same resource organization, who added that some people they speak with experience symptoms of depression as a result of these crimes.<\/p>\n\n\n\n<p>Velasquez adds: \u201cThe playing field where vulnerabilities exist that someone can exploit has grown significantly and keeps growing.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-banks-are-helping-with-online-security-awareness\">How banks are helping with online security awareness<\/h2>\n\n\n\n<p>It\u2019s critical to know how to protect yourself from identity theft. The good news is that as hackers become more sophisticated, technology follows suit. And with assistance from your financial institutions, you can <a href=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/protect-your-bank-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">take steps to protect your financial information online<\/a>. The most straightforward tips include using unique, complex passwords for different accounts and investigating unsolicited communications from a financial institution, no matter how realistic they appear.<\/p>\n\n\n\n<p>\u201cWe always say, \u2018Go to the source,\u2019\u201d says Velasquez. \u201cNot the number in the email, not the number left in your voicemail, not the number on the text, but the known number or email address or URL if you&#8217;re doing it online. Use the contact information you already know and trust to reach out to that organization.\u201d<\/p>\n\n\n\n<p>Your bank is also a strong ally in the ongoing battle to detect and prevent fraud. Discover<sup>\u00ae<\/sup>, for example, offers a <a href=\"https:\/\/www.discover.com\/online-banking\/security-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">suite of online security features<\/a> designed to help protect your identity and financial information.<\/p>\n\n\n\n<p>\u201cBanks play a very important part in protecting consumer data, and I think that role spans the life cycle of identity,\u201d says Mary Ann Miller, fraud and cybercrime executive advisor at a digital identity solutions provider in New York. \u201cWhether it&#8217;s preventing identity theft from happening in the first place, detecting it if it\u2019s happened, or helping consumers recover, I think banks can help their customers feel more confident in the system.\u201d<\/p>\n\n\n\n<p>Here are some of the ways your bank may offer additional identity theft protection:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-account-alerts\">Account alerts<\/h3>\n\n\n\n<p>Alerts are easy to set up and provide real-time monitoring of your accounts. For example, they help banks automatically notify you of suspicious activities, such as large withdrawals or changes to your contact information. Alerts can be particularly helpful in spotting potentially fraudulent activity on your debit or credit card.<\/p>\n\n\n\n<p>\u201cI always encourage people to set their alerts to a dollar, just so you see everything coming in and out of your account,\u201d says Velasquez. This granular insight is increasingly important as card-not-present transactions (like online shopping) remain popular.&nbsp;<\/p>\n\n\n\n<p><em>Tip:<\/em> If you have a Discover account, you can <a href=\"https:\/\/www.discover.com\/online-banking\/security-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">customize alert preferences<\/a> in the mobile app or through online banking.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-account-freeze-features\">Account freeze features<\/h3>\n\n\n\n<p>If your credit or debit card is lost or stolen, or you suspect fraud, you may be able to freeze the card to prevent further purchases or ATM activity. Most other account actions\u2014like previously scheduled and recurring transactions, internal and external transfers, and online bill payments\u2014will continue. You can freeze or unfreeze the card online, via phone, or through your bank\u2019s mobile app.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2120\" height=\"956\" src=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2024\/05\/How-your-bank-can-help-with-identity-theft-protection-INARTICLE-1.jpg\" alt=\"A mother talks on the phone at the dining table, while her\nyoung son watches a tablet screen.\" class=\"wp-image-19342\" srcset=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2024\/05\/How-your-bank-can-help-with-identity-theft-protection-INARTICLE-1.jpg 2120w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2024\/05\/How-your-bank-can-help-with-identity-theft-protection-INARTICLE-1-300x135.jpg 300w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2024\/05\/How-your-bank-can-help-with-identity-theft-protection-INARTICLE-1-780x352.jpg 780w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2024\/05\/How-your-bank-can-help-with-identity-theft-protection-INARTICLE-1-768x346.jpg 768w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2024\/05\/How-your-bank-can-help-with-identity-theft-protection-INARTICLE-1-1536x693.jpg 1536w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2024\/05\/How-your-bank-can-help-with-identity-theft-protection-INARTICLE-1-2048x924.jpg 2048w\" sizes=\"auto, (max-width: 2120px) 100vw, 2120px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>If you <a href=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/account-takeover-prevention-tips\/\" target=\"_blank\" rel=\"noreferrer noopener\">suspect someone stole your identity<\/a>, you should also freeze your credit by notifying the three major credit bureaus: Equifax, Experian, and TransUnion. Doing this can prevent new credit or loan accounts from being opened with your stolen information. \u201cA credit freeze is the most protective thing you can do if someone has misused your financial resources,\u201d Lee says. You may also want to place a <a href=\"https:\/\/www.transunion.com\/fraud-alerts\" target=\"_blank\" rel=\"noreferrer noopener\">fraud alert<\/a> on your credit file. This alert notifies creditors to take extra steps to verify your identity before extending credit.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-two-factor-authentication\">Two-factor authentication<\/h3>\n\n\n\n<p>Most bank websites will require two-factor authentication if suspicious activity is detected, such as an unfamiliar device or IP address being used to sign in to your account. In that case, the bank will send you a one-time passcode\u2014either by text or email\u2014that you must use before any further activity is allowed. This feature is becoming increasingly automated and cannot be opted into or out of on secure websites.<\/p>\n\n\n\n<p>\u201cBanks want to validate whether you just got a new phone or whether there&#8217;s actually someone trying to log in with a stolen password and User ID,\u201d says Miller.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-biometric-security-measures\">Biometric security measures<\/h3>\n\n\n\n<p>At present, biometrics\u2014like fingerprint and facial recognition\u2014are device-centric measures that prevent unauthorized users from accessing your laptop, phone, or tablet. Biometrics can also be used to access your banking app, but the institution must offer that feature for use.<\/p>\n\n\n\n<p>There are other steps you can take to protect your financial information. For example, you can link your credit or debit card to a <a href=\"https:\/\/www.discover.com\/online-banking\/checking-account\/digital-wallets\/?src=S00001CUE\" target=\"_blank\" rel=\"noreferrer noopener\">digital wallet<\/a>, such as Apple Pay<sup>\u00ae<\/sup>, Google Pay<sup>\u00ae<\/sup>, or Samsung Pay<sup>\u00ae<\/sup>.<sup>1<\/sup> Digital wallets use tokens, so your card information is never shared with a merchant.<\/p>\n\n\n\n<\/div>\n\n\n<div class=\"mx-auto block-quote block-quote--5back bg-fixed bg-center bg-no-repeat bg-cover z-0\">\n    <div class=\"block-quote__glow\"><\/div>\n    <blockquote class=\"post--constrain-large\">\n        <p>&#8220;I always encourage people to set their alerts to a dollar, just so you see everything coming in and out of your account.&#8221;<\/p>\n                    <footer class=\"block-quote__source\">Eva Velasquez, identity theft expert<\/footer>\n            <\/blockquote>\n<\/div>\n\n\n    <div class=\"post__content\">\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-help-prevent-identity-theft-before-it-happens\">How to help prevent identity theft before it happens<\/h2>\n\n\n\n<p>Despite all your best efforts, your personal identity information remains at risk. \u201cWe continue to see new ways that individuals&#8217; identity credentials, foundational identity documents, and identity in general is misused,\u201d Velasquez says. Lee goes even further: \u201cThe information&#8217;s already been stolen,\u201d he says.<\/p>\n\n\n\n<p>Whether or not you\u2019re aware that your information has been compromised, you should closely monitor the activity on all your accounts regularly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-recovering-from-identity-theft\">Recovering from identity theft<\/h2>\n\n\n\n<p>If you become a victim of identity theft, all is not lost. Federal law generally limits losses from use to $50 for credit and debit cards, provided the bank is notified within two business days. Separately, most card networks, including Discover, offer a policy of \u201c$0 liability for unauthorized debit card purchases\u201d as a safety measure for their customers. In addition, the FTC\u2019s <a href=\"https:\/\/www.identitytheft.gov\/#\/\" target=\"_blank\" rel=\"noreferrer noopener\">IdentityTheft.gov<\/a> website provides step-by-step advice on how to limit the damage from identity theft and repair your credit.<\/p>\n\n\n\n<p>Recovering from identity theft can be a long and challenging process, so you should take every precaution possible to avoid it from happening in the first place. Your bank and its technology and resources will be an important partner in this process.<\/p>\n\n\n\n<p>From account alerts to paperless statements, Discover is committed to equipping you with tools to stay safe from identity theft and other fraudulent attempts. Learn more at our <a href=\"https:\/\/www.discover.com\/online-banking\/security-center\/?ICMPGN=OS-BK-ARTCTA\/\" target=\"_blank\" rel=\"noreferrer noopener\">Online Banking Security Center<\/a>.<\/p>\n\n\n\n<p class=\"disclaimer\">Articles may contain information from third parties. The inclusion of such information does not imply an affiliation with the bank or bank sponsorship, endorsement, or verification regarding the third party or information.<\/p>\n\n\n\n<p class=\"disclaimer\">The information provided herein is for informational purposes only and is not intended to be construed as professional advice. Nothing contained in this article shall give rise to, or be construed to give rise to, any obligation or liability whatsoever on the part of Discover, a division of Capital One, N.A., or its affiliates.<\/p>\n\n\n\n<p class=\"disclaimer\"><sup>1<\/sup> Apple Pay<sup>\u00ae<\/sup> is a trademark of Apple Inc. Samsung Pay is a registered trademark of Samsung Electronics Co., Ltd. Google, Google Pay, and Android are trademarks of Google LLC.<\/p>\n\n\n\n<p class=\"disclaimer\">For a list of compatible Apple Pay devices, see <a href=\"https:\/\/support.apple.com\/en-us\/HT208531\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/support.apple.com\/en-us\/HT208531<\/a>. Apple, the Apple logo, Apple Pay, Apple Watch, iPad, iPhone, Mac are trademarks of Apple Inc., registered in the U.S. and other countries.<\/p>\n\n\n\n<p class=\"disclaimer\">Apple Pay is a service provided by Apple Payments Services LLC, a subsidiary of Apple Inc. Neither Apple Inc. nor Apple Payments Services LLC is a bank. Any card used in Apple Pay is offered by the card issuer.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Financial institutions have the technology and other tools to help consumers minimize the risk and fallout of identity theft.<\/p>\n","protected":false},"author":15,"featured_media":19576,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[76,9],"tags":[75,2632,95,25,93],"class_list":["post-19330","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking101","category-online-banking","tag-infographic","tag-life-events","tag-managing-your-account","tag-online-banking","tag-security"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/posts\/19330","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/comments?post=19330"}],"version-history":[{"count":18,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/posts\/19330\/revisions"}],"predecessor-version":[{"id":22473,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/posts\/19330\/revisions\/22473"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/media\/19576"}],"wp:attachment":[{"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/media?parent=19330"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/categories?post=19330"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/tags?post=19330"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}