{"id":14544,"date":"2025-12-15T11:30:23","date_gmt":"2025-12-15T17:30:23","guid":{"rendered":"https:\/\/www.discover.com\/online-banking\/banking-topics\/?p=14544"},"modified":"2026-02-04T13:18:43","modified_gmt":"2026-02-04T19:18:43","slug":"5-online-banking-myths-debunked","status":"publish","type":"post","link":"https:\/\/www.discover.com\/online-banking\/banking-topics\/5-online-banking-myths-debunked\/","title":{"rendered":"5 common online banking myths debunked"},"content":{"rendered":"\n<p>When\u2019s the last time you made an appearance at a brick-and-mortar bank location? With the latest digital technology, there\u2019s almost no reason to step inside a physical bank: Most Americans have <a href=\"https:\/\/www.bankrate.com\/banking\/digital-banking-trends-and-statistics\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">used digital banking services within the last year<\/a>, according to a Bankrate survey.<\/p>\n\n\n\n<p>But you might still like the idea of having a checking account at a bank with a branch nearby. Why? Maybe you think online banks aren\u2019t as convenient as stopping by your neighborhood branch to get cash, the perks aren\u2019t as good as with traditional banks, or that online banks aren\u2019t insured. These are three of many big myths about online banking.<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2121\" height=\"869\" src=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_2_INARTICLE_NEW-e1675288738366.jpg\" alt=\"A woman sits at a table and takes a picture of a check with her smart phone.\" class=\"wp-image-14551\" srcset=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_2_INARTICLE_NEW-e1675288738366.jpg 2121w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_2_INARTICLE_NEW-e1675288738366-300x123.jpg 300w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_2_INARTICLE_NEW-e1675288738366-780x320.jpg 780w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_2_INARTICLE_NEW-e1675288738366-768x315.jpg 768w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_2_INARTICLE_NEW-e1675288738366-1536x629.jpg 1536w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_2_INARTICLE_NEW-e1675288738366-2048x839.jpg 2048w\" sizes=\"auto, (max-width: 2121px) 100vw, 2121px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>\u201cPeople who say online bank accounts are inconvenient may not know how they work,\u201d says Monica Lam, founder of a frugal-living blog.&nbsp;\u201cI can mobile deposit a check into my account at any time without having to drive to the bank and wait in line.\u201d<\/p>\n\n\n\n<p>Lam wishes she took the&nbsp;<a href=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/benefits-of-an-online-checking-account\/\" target=\"_blank\" rel=\"noreferrer noopener\">benefits of an online checking account<\/a>&nbsp;more seriously sooner. \u201cIf someone had told me I could avoid using gas or spending time going to the bank to deposit my checks,\u201d Lam says, \u201cI would have switched a long time ago.\u201d<\/p>\n\n\n\n<p>By now you\u2019re probably wondering, \u201cWhat are the most common myths about online banking?\u201d We reveal them\u2014and give you the true facts about online banking\u2014so you can understand why&nbsp;<a href=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/opening-a-checking-account-online\/\" target=\"_blank\" rel=\"noreferrer noopener\">opening an online checking account<\/a>&nbsp;might be right for you.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-myth-1-online-banking-is-inconvenient\">Myth 1: Online banking is inconvenient<\/h2>\n\n\n\n<p>Don\u2019t just take Lam\u2019s word that inconvenience is an online banking myth. Some online accounts offer 24\/7 access to many features: You can open your account, view your balance, deposit checks, apply for loans, and pay bills\u2014all from a mobile app or website.<\/p>\n\n\n<\/div>\n\n\n<div class=\"mx-auto block-quote block-quote--1back bg-fixed bg-center bg-no-repeat bg-cover z-0\">\n    <div class=\"block-quote__glow\"><\/div>\n    <blockquote class=\"post--constrain-large\">\n        <p>Most Americans have used digital banking services within the last year.<\/p>\n                    <footer class=\"block-quote__source\">Bankrate<\/footer>\n            <\/blockquote>\n<\/div>\n\n\n    <div class=\"post__content\">\n\n\n\n\n<p>One of the online banking facts you should know is that some online banks make it easy and convenient to open an account. \u201cOnline accounts are extremely easy to open,\u201d says Miguel A. Suro, founder of a financial blog. \u201cAll you have to do is go to the website or download the app and follow the simple prompts.\u201d<\/p>\n\n\n\n<p>As you\u2019re getting the facts about online banking straight, you may also worry about the ability to access cash without a physical bank branch. Online banks may have a large network of ATMs that you can use.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-myth-2-online-banking-perks-don-t-measure-up-to-those-offered-by-brick-and-mortar-banks\">Myth 2: Online banking perks don\u2019t measure up to those offered by brick-and-mortar banks<\/h2>\n\n\n\n<p>If you believe this, you\u2019ve fallen for one of the most common myths about online banking.<\/p>\n\n\n\n<p>Suro thinks one reason you may be able to score benefits from some online banks is that low overhead often means incentives can be passed down to the consumer.<\/p>\n\n\n\n<p>One of the facts about online banking is that many online banks charge low or no fees.<\/p>\n\n\n\n<p>\u201cYou may be able to pay no fees for routine banking, such as just having an account, ATM access, and most money transfers,\u201d Suro says.<\/p>\n\n\n\n<p>You may be interested to learn these facts about online banking: Some online checking accounts offer higher yields compared to traditional banks, Lam says, which means you can potentially make some cash while your funds are stashed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-myth-3-you-must-be-tech-savvy-to-use-online-banking\">Myth 3: You must be tech savvy to use online banking<\/h2>\n\n\n\n<p>While you need to have a computer, tablet, or smartphone to use an online bank and access an online checking account, one of the top myths about online checking is that you need to be a techie.&nbsp;<\/p>\n\n\n<\/div>\n\n\n<div class=\"w-100 mb-8 md:mb-[60px] md:mt-[30px] max-h-[400px] overflow-hidden\">\n    <picture class=\"flex w-full\">                                                             \n        <source src='https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_0-MARQUEE-991x399.jpg?v=14'  data-srcset=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_3-FULL-992x400.jpg.avif\" type=\"image\/avif\" media=\"(min-width: 755px)\"><source src='https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_0-MARQUEE-991x399.jpg?v=14'  data-srcset=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_3-FULL-992x400.jpg?v=4.jpg\" media=\"(min-width: 755px)\">        <source src='https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_0-MARQUEE-1199x399.jpg?v=14'  data-srcset=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_3-FULL-1200x400.jpg.avif\" type=\"image\/avif\" media=\"(min-width: 992px)\"><source src='https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_0-MARQUEE-1199x399.jpg?v=14'  data-srcset=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_3-FULL-1200x400.jpg?v=4.jpg\" media=\"(min-width: 992px)\">        <source src='https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_0-MARQUEE-1399x399.jpg?v=14'  data-srcset=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_3-FULL-1400x400.jpg.avif\" type=\"image\/avif\" media=\"(min-width: 1200px)\"><source src='https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_0-MARQUEE-1399x399.jpg?v=14'  data-srcset=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_3-FULL-1400x400.jpg?v=4.jpg\" media=\"(min-width: 1200px)\">        <img src='https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_3-FULL-754x221.jpg?v=4' style='max-width:100%;' data-src=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2019\/09\/5-Online-Banking-Myths-Debunked_3-FULL-755x222.jpg?v=4.jpg\" alt=\"\" class=\"lazy object-cover w-full\" loading=\"lazy\" >                        \n    <\/picture>\n<\/div>\n\n\n    <div class=\"post__content\">\n\n\n\n\n<p>You don&#8217;t need to know a lot about technology to have an online account. Many banks have easy-to-use websites and&nbsp;mobile apps so that most people will be able to use them.<\/p>\n\n\n\n<p>Lam, who recently opened a new online bank account, also challenges this myth about online banking. \u201cI went online and filled out a simple form and instantly had access to my account,\u201d she says.<\/p>\n\n\n\n<p>Suro has had an online bank account for more than 10 years and has not found the technology to be challenging, debunking this myth about online checking. \u201cIf you can manage your traditional bank\u2019s account online via its website or app, you can manage an online-only account,\u201d Suro says. \u201cIt\u2019s the same basic experience.\u201d<\/p>\n\n\n<\/div>\n\n\n<div class=\"mx-auto block-quote block-quote--100back bg-fixed bg-center bg-no-repeat bg-cover z-0\">\n    <div class=\"block-quote__glow\"><\/div>\n    <blockquote class=\"post--constrain-large\">\n        <p>\u201cIf you can manage your traditional bank&#8217;s account online via its website or app, you can manage an online-only account. It&#8217;s the same basic experience.&#8221;<\/p>\n                    <footer class=\"block-quote__source\">Miguel A. Suro, founder of a financial blog<\/footer>\n            <\/blockquote>\n<\/div>\n\n\n    <div class=\"post__content\">\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-myth-4-you-won-t-be-able-to-talk-to-a-human-if-you-have-issues-with-your-account\">Myth 4: You won\u2019t be able to talk to a human if you have issues with your account<\/h2>\n\n\n\n<p>Another online banking myth is that you won\u2019t be able to access helpful customer service for your online checking account because you can\u2019t walk into a branch to talk to someone. Not so fast.<\/p>\n\n\n\n<p>Realistically, some online banks have customer service representatives that you can call, and some may even have this service available around the clock (no need to even leave the comfort of your home if you have a question).<\/p>\n\n\n\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"2119\" height=\"868\" src=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_1_INARTICLE_NEW-e1675288854183.jpg\" alt=\"A woman stands in a living room, holding a laptop in one hand and holding a phone to her ear with the other hand.\" class=\"wp-image-14550\" srcset=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_1_INARTICLE_NEW-e1675288854183.jpg 2119w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_1_INARTICLE_NEW-e1675288854183-300x123.jpg 300w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_1_INARTICLE_NEW-e1675288854183-780x320.jpg 780w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_1_INARTICLE_NEW-e1675288854183-768x315.jpg 768w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_1_INARTICLE_NEW-e1675288854183-1536x629.jpg 1536w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/01\/5_online_banking_myths_debunked_1_INARTICLE_NEW-e1675288854183-2048x839.jpg 2048w\" sizes=\"auto, (max-width: 2119px) 100vw, 2119px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<p>If you\u2019re all about communication from your favorite device, note that some online banks offer digital customer service through the bank\u2019s website or app, calling into question this myth about online checking. Many online banks offer live chat so you don&#8217;t have to call. In some cases, you may be able to reach them through social media.<\/p>\n\n\n\n<p>Despite the face-to-face opportunity, Suro doesn\u2019t think bank branches are necessarily better at providing customer service. He once needed to send a wire transfer and easily figured out how to do it online. When his relative went into a branch to do the same thing, he got held up. \u201cThe whole thing turned into an ordeal that took over 45 minutes,\u201d Suro says.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Myth 5: Online checking isn\u2019t insured<\/h2>\n\n\n\n<p>One final online banking myth is that deposited money isn\u2019t insured.<\/p>\n\n\n\n<p>In reality, online banks can be members of the FDIC, which means they insure your money up to $250,000 per depositor, per account ownership category. Before you open an account, you\u2019ll want to make sure that the online bank is FDIC-insured. One way to do this is to call the FDIC\u2019s toll-free number at 1-877-ASK FDIC (1-877-275-3342) and ask a deposit insurance specialist to confirm that the online bank in question is FDIC-insured. An FDIC <a href=\"https:\/\/banks.data.fdic.gov\/bankfind-suite\/bankfind\" target=\"_blank\" rel=\"noreferrer noopener\">online tool&nbsp;<\/a>also allows you to search banks by name and informs you of their FDIC number and status, among other information. Banks often include language on their websites and in marketing materials noting if they are members of the FDIC, so be sure to look for that as well.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"320\" src=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/02\/5_online_banking_myths_debunked_6_INARTICLE_NEW.jpg\" alt=\"A graphic of a laptop with an image of a blue shield, a yellow lock, and a green check mark on the screen.\" class=\"wp-image-14675\" srcset=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/02\/5_online_banking_myths_debunked_6_INARTICLE_NEW.jpg 780w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/02\/5_online_banking_myths_debunked_6_INARTICLE_NEW-300x123.jpg 300w, https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-content\/uploads\/2023\/02\/5_online_banking_myths_debunked_6_INARTICLE_NEW-768x315.jpg 768w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-save-money-and-your-sanity-with-online-banking\">Save money and your sanity with online banking<\/h2>\n\n\n\n<p>Now that you know some of the facts about online banking<strong> <\/strong>and checking, you can more easily see the simplicity of online accounts and the time saved by banking online\u2014two key reasons Suro is a huge proponent.<\/p>\n\n\n\n<p>\u201cThat\u2019s why banking online is one of my core strategies for effortlessly saving money and moving through life more efficiently,\u201d he adds.<\/p>\n\n\n\n<p>Now that you can spot the myths about online checking, it\u2019s time to learn all about the <a href=\"https:\/\/www.discover.com\/online-banking\/banking-topics\/making-your-life-easier-with-online-banking\/?ICMPGN=OS-BK-ARTCTA\" target=\"_blank\" rel=\"noreferrer noopener\">benefits of online banking<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"disclaimer\">Articles may contain information from third parties. The inclusion of such information does not imply an affiliation with the bank or bank sponsorship, endorsement, or verification regarding the third party or information.<\/p>\n\n\n\n<p class=\"disclaimer\">The information provided herein is for informational purposes only and is not intended to be construed as professional advice. Nothing contained in this article shall give rise to, or be construed to give rise to, any obligation or liability whatsoever on the part of Discover, a division of Capital One, N.A., or its affiliates.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you fallen for one of these common myths? Put your knowledge to the test and learn the facts about online banking. <\/p>\n","protected":false},"author":15,"featured_media":8123,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[76,9,23],"tags":[3410,94,126,129,26,97,25,96,102,128,100],"class_list":["post-14544","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-banking101","category-online-banking","category-checking","tag-atm","tag-convenience","tag-fees","tag-mobile-app","tag-mobile-banking","tag-mobile-check-deposit","tag-online-banking","tag-online-bill-pay","tag-online-checking-account","tag-opening-an-account","tag-quick-tips"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/posts\/14544","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/users\/15"}],"replies":[{"embeddable":true,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/comments?post=14544"}],"version-history":[{"count":38,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/posts\/14544\/revisions"}],"predecessor-version":[{"id":22676,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/posts\/14544\/revisions\/22676"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/media\/8123"}],"wp:attachment":[{"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/media?parent=14544"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/categories?post=14544"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.discover.com\/online-banking\/banking-topics\/wp-json\/wp\/v2\/tags?post=14544"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}