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Frequently Asked Questions

Using Discover Gift Cards
What is a Discover Gift Card?
How do I activate my gift card?
Can I use my Discover Gift Card online?
Can I add funds to my Discover Gift Card?
Can I use the gift card if my purchase is more than the amount on the card?
Can I use my gift card at restaurants, gas stations, hotels, or for travel?
How can I check the balance on my gift card?
Are there any fees involved with the gift card?
What is the difference between the valid thru date and expiration date?
What do I do if the gift card is lost or stolen?
Are merchant returns credited back to the gift card?
Who should I contact if I am having issues with the Discover Gift Card web site?
Purchasing Discover Gift Cards
How much does it cost to buy a gift card?
What amounts are available?
Can I personalize a Discover Gift Card?
How many gift cards can I buy at a time?
How can I buy gift cards for my business?
Can I cancel an order?
Why was the purchase of my Discover Gift Card declined?
Do I earn Cashback Bonus when I buy a Discover Gift Card?
How are the gift cards shipped?
Where can the gift cards be sent?

Using Discover Gift Cards

What is a Discover Gift Card?

A Discover Gift Card is a prepaid, stored value card that can be used for purchases at millions of places in the U.S. where Discover is accepted—including online and in stores.

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How do I activate my gift card?

To activate your Discover Gift Card, visit www.checkgiftbalance.com or call us toll free at 1-866-522-7026. Make sure to sign the back of the card before making your first purchase. Once you activate your gift card you can begin using it right away.

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Can I use my Discover Gift Card online?

Yes, you can use your gift card online. However, there are some exceptions. If your gift card was not initially sent to your mailing address, some online merchants may decline your sale based on their address verification process. If you would like to update the mailing address associated with your gift card, please call Customer Service toll free at 1-866-522-7026.

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Can I add funds to my Discover Gift Card?

Gift cards cannot be reloaded, and funds canít be transferred from one card to another.

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Can I use the gift card if my purchase is more than the amount on the card?

If a purchase is more than the amount on the gift card, tell the cashier the amount on the card, swipe it and press "credit". It is important to know the balance on your card for this reason. Then use an alternative form of payment, like cash, to complete the purchase. (This is known as "split tender".)

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Can I use my gift card at restaurants, gas stations, hotels, or for travel?
  • For pay-at-the-pump gas stations, payment must be made inside

  • Many restaurants preauthorize an amount up to 25% more than the meal to cover tips. A gift card might be declined if its value is less than the cost of the meal + 25%

  • Not all car rental agencies and hotels accept gift cards in general; contact the merchant directly before using your gift card there

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How can I check the balance on my gift card?

You can check your balance 24 hours a day, 7 days a week online at www.checkgiftbalance.com or call us toll free at 1-866-522-7026.

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Are there any fees involved with the gift card?

If the card is not used within 12 months after activation, a $2.50 maintenance fee per month will apply. Fees are not applied as long as the card has been used within a 12 month period. We recommend activating the card when you are ready to use it.

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What is the difference between the valid thru date and expiration date?

Your gift card does not expire nor do the funds. The "valid thru" date shown on the front of your gift card allows your card to be used for Internet or mail/telephone order merchants. If you want to use your card online after the "valid thru" date, call Customer Service at 1-866-522-7026 for a replacement card free of charge.

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What do I do if the gift card is lost or stolen?

Treat the card like cash—we cannot prevent the unauthorized use of the gift card by others. If you notify us immediately at 1-866-522-7026 to report the gift card has been lost, damaged or stolen, we may be able to send a replacement card for the remaining funds on the card.

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Are merchant returns credited back to the gift card?

Merchants may credit returns back to the gift card, so keep your card until you are sure that you wonít need a merchant refund to your card.

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Who should I contact if I am having issues with the Discover Gift Card web site?

Please call Customer Service toll free at 1-866-522-7026. Or visit www.checkgiftbalance.com.

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Purchasing Discover Gift Cards

How much does it cost to buy a gift card?

The purchase fee is $3.95 for a standard gift card and $6.95 for a gift card/greeting card package.

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What amounts are available?

Gift cards are available in any dollar amount from $20 to $500. The amount is printed on the upper right-hand corner of the card.

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Can I personalize a Discover Gift Card?

Yes, you can print the recipient's name and a personalized message right on the gift card itself! If you purchase a greeting card you can also print a personalized message inside the card.

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How many gift cards can I buy at a time?

You can buy up to 20 cards within a 7-day period, up to a total value of $3,000 (not including processing and packaging fees).

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How can I buy gift cards for my business?
  • To buy gift cards for your business, visit https://www.discover.com/gift-cards/business.shtml

  • To buy more than 20 cards call 1-800-868-3129. Youíll need your tax ID and Discover card. Additional shipping fees may apply.

  • For multiple card purchases, transactions appear on your statement as "Discover Gift Card 866-522-7026 WI"

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Can I cancel an order?

No. Once an order has been submitted, it may not be cancelled. Please be sure to verify all information before submitting an order.

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Why was the purchase of my Discover Gift Card declined?
  • Your billing address does not match the address listed as the billing address for your credit card.

  • You have exceeded the purchase limit of $3,000 or 20 cards within a 7-day period.

  • You are in violation of your credit cards Terms of Use.

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Do I earn Cashback Bonus when I buy a Discover Gift Card?

Yes, if the purchase is made using a Discover card. However, you do not earn Cashback Bonus when you use your gift card for purchases.

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How are the gift cards shipped?

You can send gift cards via standard U.S. Postal Service or Express shipping to your address or directly to the recipient.

  • Allow 5-7 business days for Standard Shipping and 3 business days for Express Shipping if your order is placed before 6PM CST.

  • You will receive an e-mail confirmation with an approximate time of arrival.

  • If you havenít received your cards by then, call Customer Service toll free at 1-866-522-7026.

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Where can the gift cards be sent?

Discover Gift Cards can be sent to all U.S. states except: Colorado, Hawaii, Maine, New Jersey, Tennessee and Vermont. Gift cards cannot be mailed outside of the U.S., and gift cards cannot be used outside of the United States.

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Shop Discover Gift Cards

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