How your card helps protect you away from home.
How your card helps protect you away from home.
The terms and conditions of this benefit are subject to change at any time. Please visit Discover.com/cardbenefits to ensure you have the most up-to-date information.
24/7 Travel Assistance provides you with a wide range of free travel assistance benefits while traveling. Just call 1-800-DISCOVER (1-800-347-2683), 24 hours a day, to use any of these emergency services. If you’re calling from outside the U.S., call collect at 1-801-902-3100.
Who is Covered
You must be a Discover Cardmember whose account is in good standing, the Cardmember’s spouse or dependent child traveling with the Cardmember, or an authorized user of a Discover card account in good standing.
24/7 Travel Assistance is not insurance, so you will be responsible for all third-party fees and expenses for services requested, such as professional or medical fees.
Certain services may not be available in all areas. Call us at 1-800-DISCOVER (1-800-347-2683) for assistance or if you have questions about a specific destination. While AXA Assistance will make every reasonable effort to provide the services, neither AXA Assistance nor Discover Bank or our respective affiliates will be liable if a service is not provided or for any services that are provided by third parties. Emergency cash advances are subject to AXA Assistance and Discover Bank’s discretion. The services and these terms and conditions are subject to change without notice.
The 24/7 Travel Assistance is operated by AXA Assistance USA, Inc.
Emergency Travel Services
The services below are included in 24/7 Travel Assistance benefit:
Lost Baggage Tracking
We'll help you locate lost luggage by staying in touch with your airline or other carrier, and provide regular status updates about your luggage.
Emergency Cash Transfer/Cash
We'll help you find the most easily obtainable funds. We can locate ATMs and financial service institutions, or arrange to have cash wired or delivered while traveling. Emergency cash advances are subject to AXA Assistance and Discover Bank's discretion.
Passport and Travel Document Replacement
If your passport, identity cards or other papers necessary to return home are lost or stolen, we provide assistance to replace them.
Embassy or Consulate Referral
We'll direct you to the nearest appropriate Consulate or Embassy:
Flight Rebooking/Ticket Replacement
If your tickets home are lost or stolen, or if illness or other emergency requires changing travel arrangements, we provide assistance replacing or rebooking your tickets.
Get referrals to lawyers or other legal service providers, including name, address, telephone number, office hours, specialty and language resources. Whenever possible, you'll have a choice of two or more referrals. We follow up with you to ensure service rendered was satisfactory and provide additional referrals if needed.
Valuable Document Delivery Arrangements
If your important documents (passport, driver's license, and credit cards) are lost or stolen while traveling, we'll coordinate arrangements to recover, replace or forward the documents, and help you file loss reports.
Local Police Station Referral
We will provide you with the location and phone number for local authorities and police stations.
Security and Evacuation Assistance
If your home country determines there is a need for evacuation, we can make all arrangements and coordinate your evacuation to your home country or safest nearby country.
We can arrange for repatriation on political grounds if you are in a country that needs to be evacuated, based on the decision of the United States government. In hostile or dangerous conditions, we'll use all resources to maintain contact with you until an evacuation becomes practical or the emergency has ended.
Emergency Medical Assistance
If you need medical care while traveling, we'll refer you to an individual health care provider or facility. You'll be given the provider's name, address, telephone number, office hours and languages spoken. We'll follow up with you to make sure that you receive satisfactory service and that no further assistance is need.
Dispatch/Consultation of U.S. Doctor
For your convenience, we will make arrangements for general practice physician to consult with you at your hotel or current location while traveling. Although we will make every effort, this service is not available in all states and countries. If a physician cannot be dispatched, we will make other arrangements and options will be offered to you.
Emergency Medical Transportation
In the event of an accident or illness where adequate medical facilities are not locally available, we will arrange for an emergency evacuation to the nearest facility capable of providing necessary treatment. After you receive treatment, a team of physicians can make travel recommendations to get you home safely, with an escort and ground transport if needed.
Medical Case Monitoring
In the event of a medical emergency, we can maintain real-time contact with local medical personnel to monitor your treatment, progress and quality of care, until you are released from treatment or return home. We can also maintain communication with your relatives, employer, personal physician and health insurer.
Emergency Prescription and Eyewear Replacement
Get assistance by locating local resources to replace lost or stolen eyeglasses, contact lenses or medications. If no local resources are available, we will arrange shipment of the item or its equivalent prescription, subject to local law.
Emergency Medical Payment
If you need to pay for emergency expenses, we will arrange direct payment to designated providers, but we will have no financial responsibility for the advanced funds and shall charge you or obtain payment from your bank, employer, family member or any other reasonable means that may be adequate prior to advancing the funds if necessary.
Advance of Medical Expenses
We can arrange for up-front payment or guarantee of emergency medical expenses at a hospital, clinic or emergency room facility in the event that you cannot be admitted without a financial guarantee. In many areas, hospitals will only accept guarantee of expenses from a local company. We will be able to provide assistance in this area with its worldwide network of Operation Centers, correspondents and agents.
We can refer you to preferred dental providers in our network database. You will be given the name, address, telephone number, office hours, and if applicable, language(s) spoken by the provider. In all cases, we follow up with you to ensure that the service rendered was satisfactory and that no further assistance is needed.
Return Travel Arrangements
If after medical evaluation and treatment, we determine that it is medically necessary for you to return to the place of residence, we can arrange for the transportation by which every means medically necessary, or if you need further medical assistance in order to travel home safely and comfortably following discharge from a medical facility, we will assist with their travel arrangements. Return travel arrangement can include the mode of transport, an escort if needed (medical or nonmedical), as well as any necessary ground transport requirements such as wheelchair assistance, ambulances, etc.
Family Liaison & Message Relay
If during a trip you need to urgently communicate, we can act as a liaison and transmit urgent messages to relatives, business associates, or friends residing in his/her country of residence and vice versa.
We can assist with arrangements for you or your companion that needs to convalesce in a hotel prior or following medical treatment.
If through the Medical Monitoring process our team of physicians recommends that an escort, either medical or nonmedical, accompany you for their return travel home, we will arrange for such an escort.
Visitor to Bedside
When you are traveling alone and are hospitalized for more than seven consecutive days and at your request, we can make travel arrangements for a family member, friend or other person you designate to join the at the place of hospitalization.
Repatriation of Mortal Remains
We can make all necessary arrangements for the transportation of mortal remains to the location of permanent residence, including obtaining the necessary documentation and authorization for such transportation, as well as preparation or cremation of the remains, and a container appropriate for such transportation.
Travel Medical and Safety Advisories
We can provide information on your destination prior to your trip. Some services include ATM locations, currency exchange rates, weather forecasts, medical and safety security advisories, immunization information and passport visa requirements.
Prior to departing on a trip to a foreign country, you can call the 24/7 Travel Hotline to inquire about passport or visa requirements to the destination country as well be referred to the nearest consulates or facilities to obtain the necessary documentation.
On-line Travel Security information
We can provide on-line security and other pertinent information regarding travel destinations. Information is made available on our website, or may be linked to the discover.com website. Pertinent and up-to-date security information from the U.S. State Department, as well as advisories on topics such as medical issues and immunization advisories or other notable global events, such as the Olympics, Conferences, etc.
Currency Conversion or Purchase
When travelling to a foreign country, you can receive currently conversion rates as well as be referred to locations to exchange currency by calling the 24/7 Travel Hotline.
Weather and/or Ski Reports
Plan your itinerary-before or during your trip-with up to date weather details and ski reports.
Translator or Interpreter Assistance
We can provide emergency language interpretation services 24 hours a day, 7 days a week, 365 days a year. Emergency Travel Assistance by phones available in more than sixty (60) languages.
Return of Dependent Children
In the event that a parent or legal guardian is unable to complete his/her travel with his/her children, we can arrange for the return of all stranded children to their home domicile to be with friends, family or other person(s) designated by the parent(s). If necessary, an escort can be provided to travel with the children.
Return of Traveling Companion
In case of your repatriation, the simultaneous repatriation of the other beneficiaries traveling with you to your place of residence will be provided if they cannot return home by the means of transportation initially planned.