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Update My Information

How to set your account to your own specifications.

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Can I change my address, phone number and e-mail address online?

Yes, you can change your address, phone number, and email address online, as well as your user ID and password and your bank information. To update any of this information, log in to the Account Center and then click on "Account Profile". Once you are in your personal profile, click on the link that says "Update Your Personal Information".

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How can I change my user ID?

Log in to your account and click on "Account Profile". Once you are in your personal profile, under "Account Information", locate your current user ID and click the "Edit" button to make changes.

Can you help me choose a user ID?

Yes. Your user ID should be something that others can't guess but is easy for you to remember without writing it down. It's a good idea to use something personal that only you would know.

You should also consider:

  • Your user ID must be 6-16 characters, is not case-sensitive, and can contain any character found on your computer's keyboard except spaces, apostrophes, quotations marks, and back slash
  • As an added security measure, your user ID and password cannot be the same
  • Your user ID should use a combination of letters and numbers (e.g., jim14my or my2dog5is), but avoid having numbers at the beginning or the end
  • Avoid dictionary words, family or pet names, your birthday, your anniversary or your social security number

How do I change my password?

Log in to your account and click on "Account Profile". Once you are in your personal profile, under "Account Information", locate your current password (it will be asterisks) and click the "Edit" button to make changes.

Can you help me choose a new password?

Yes. Your password should be something that others can't guess but is easy for you to remember without writing it down. It's a good idea to use something personal that only you would know.

For an added layer of security to your account, consider using a passphrase, which is essentially a longer, multi-word password. Passphrases may be harder for unauthorized users to guess due to their additional characters (the longer, the better). Choosing a phrase also makes it easier to remember. Try to use a group of words or a sentence that will be readily familiar to you, for example: "Orang3 is my favorit3 color!"

You should also consider:

  • Your password must be 8-32 characters and have at least one letter and one number. Please note that your password is case-sensitive and can also use special characters
  • As an added security measure, your user ID and password cannot be the same
  • Your password should use a combination of letters and numbers (e.g., jim14my or my2dog5is), but avoid having numbers at the beginning or the end
  • Avoid dictionary words, family or pet names, your birthday, your anniversary or your social security number
  • It also cannot be the literal word "password"

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