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Frequently Asked Questions

Freeze your account if you temporarily misplace your card and don’t want to change your account number. It's easy to freeze or unfreeze your account in seconds both online and with our mobile app1.

Freezing your account tells Discover that you don’t want us to authorize new purchases, cash advances or balance transfers until you unfreeze. Your account number will not change when you freeze your account.

The following transactions WILL NOT continue to occur when you freeze your account:

  • New purchases
  • Cash advances
  • Balance transfers

The following transactions WILL continue to occur when you freeze your account:

  • Merchant indicated recurring bills
  • Returns
  • Credits
  • Dispute adjustments
  • Payments
  • Discover protection product fees
  • Other account fees
  • Interest
  • Rewards redemptions
  • Exempted transactions
  • Delayed authorizations (such as some transit purchases)

Please note that your account number will not change. You should continue to pay your bill and manage your account online or by the mobile app. Simply unfreeze your account to turn everything back on.

Yes. You can unfreeze your account in seconds online or by mobile app or over the phone, so you can continue using your account as you did before you froze. Remember, your account number does not change when you freeze or unfreeze your account.

Yes, Freeze It is a free feature open to eligible card members.

For consumer accounts, Primary and Secondary card members may place a freeze and unfreeze on an account. Authorized users and third parties are not eligible to initiate a freeze or unfreeze.

For business cards, the Primary card member may place a freeze and unfreeze on an account while authorized employees and third parties may not. In addition, if the primary card member initiates a freeze all cards will be frozen on the account including the authorized employee cards.

Corporate cards are not eligible.

If you think your card is lost or stolen, please contact us immediately so we can send you new cards with a new account number. You can report a lost or stolen card via mobile app or at Discover.com. Or you can call us any time and one of our U.S.-based customer service agents will take care of it for you.

You can freeze or unfreeze your account in seconds any time you like online or by mobile app or over the phone.

You can freeze or unfreeze your account in seconds any time you like online or by mobile app or over the phone.

Freezing an account offers broader protection than temporarily deactivating a card.

When you temporarily deactivate a card:

  • You prevent in-store purchases at point-of-sale terminals
  • Only the card you choose is temporarily deactivated. Your account number can still be used for online and phone purchases.

When you freeze an account:

  • Your account cannot be used to make new purchases in-store, online and by phone
  • Your account cannot be used for cash advances
  • Your account cannot be used for balance transfers
  • All cards on your Discover account will be frozen

Whether freezing your account or deactivating a card, some activity will continue, including bills that merchants marks as recurring, as well as returns, credits, dispute adjustments, delayed authorizations (such as some transit purchases), payments, Discover protection product fees, other account fees, interest, rewards redemptions and certain other exempted transactions.

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Discover it cash back credit card

DISCOVER IT® CASH BACK CREDIT CARD

You earn cash back, we match it all your first year

Only Discover® Cashback Match automatically matches the cash back you've earned at the end of your first year.1

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No annual fee

There’s no annual fee for your Discover it® Cash Back credit card. Not now. And not hiding a year from now.

Low intro APR

0% Intro APR † for 14 months on purchases and balance transfers. 3% Intro Balance Transfer Fee until . Then 11.99% to 22.99% Standard Variable Purchase APR and up to 5% fee for future balance transfers will apply.

†See Rates, rewards and other info > , Opens new window