Discover Card Help Center

Enhanced Account Security

Learn how to help Discover protect your account online
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Why do I need an identification code?

We are adding an extra layer of security to our site and want to make sure it's you performing certain actions. An identification code helps us verify your identity and protect your information.

How will this process work?

We may need to send you an identification code as a text message, phone call, or email to verify your identity. This might occur when you log in from an unrecognized computer or mobile device or for certain transactions like changing your profile information.  Once you receive the code, you will need to enter it on the web page.

Why do I need to update my contact information?

We will need to send you an identification code via email, text, or phone call. Please ensure your contact information is accurate to avoid any interruptions while accessing your account.

Do I need to be enrolled in email or text alerts to receive the identification code?

There's no need to sign up; this is an automatic service for your added security and protection. You can update your email and text alert options within your Account Profile at any time.

My contact information is wrong. What do I do?

For your protection, we can only send your identification code to the phone number or email address we have on file. If your contact information is different than what we have on file, please call our Customer Service at 1-800-347-2655 for help.

I've selected to receive an identification code by email, but I'm not receiving anything. What's wrong?

Be sure to check your Junk or Spam folder in your email account. You can also select a different method of delivery for a replacement identification code.

I've received multiple identification codes. Which one do I use?

You can use any of the identification codes you recently received. Remember, the codes are only valid for a limited time and will expire if you don't use it within a certain time period. If needed, you can request a new code by clicking the "Get New Code" button.

Will my identification code expire?

Yes, your identification code is temporary and will expire if you don't use it within a certain time period. If needed, you can request a new one by clicking the "Get New Code" button.

If you send me a text message, will I be charged a fee?

Discover will not charge you a fee to send a text message with your identification code. However, you should contact your mobile service provider to determine their charges to you for receiving text messages on your mobile device if you're unsure about text messaging fees or data rates.

What happens once I receive and enter my identification code?

As soon as you submit your code, you'll immediately continue what you were doing. If you submit the wrong code, or if there are issues with your contact information on file, you may need to give us a call 1-800-347-2655.

My identification codes aren't working. What do I do next?

We're happy to help you anytime. Please call us at 1-800-347-2655.

What are the options to remember my device for the Enhanced Account Security?

Choose "Yes" if you are using a private device that you will frequently use to access your account. By doing so, you'll still benefit from the heightened account security, but will receive fewer security question prompts when logging in. Choose "No" if you are on a public device that you share with others who are not authorized cardmembers on your account.

Security & Fraud

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