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DISCOVER CARD HELP CENTER
Disputes
Learn how, where, and when to dispute a transaction.
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DISCOVER CREDIT CARDS
Discover® has no annual fee on every single card
Cash Back Credit Cards: Discover it® Cash Back, Gas & Restaurant Card, NHL® Discover it®
Travel Credit Card: Discover it® Miles
Student Credit Cards: Discover it Student® Cash Back, Student Chrome Card
Secured Credit Card: Discover it® Secured
Cash Back Credit Cards
Intro purchase APR is x% for x months from date of account opening then the standard purchase APR applies. Intro Balance Transfer APR is x% for x months from date of first transfer, for transfers under this offer that post to your account by then the standard purchase APR applies. Standard purchase APR: x% variable to x% variable, based on your creditworthiness. Cash APR: x% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If you are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of each cash advance, whichever is greater. Balance transfer fee: x% Intro fee on balances transferred by and up to x% fee for future balance transfers will apply. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.
Travel Credit Card
Intro purchase APR is x% for x months from date of account opening then the standard purchase APR applies. Intro Balance Transfer APR is x% for x months from date of first transfer, for transfers under this offer that post to your account by then the standard purchase APR applies. Standard purchase APR: x% variable to x% variable, based on your creditworthiness. Cash APR: x% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If you are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of each cash advance, whichever is greater. Balance transfer fee: x% Intro fee on balances transferred by and up to x% fee for future balance transfers will apply. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.
Student Credit Cards
Intro purchase APR is x% for x months from date of account opening then the standard purchase APR applies. Intro Balance Transfer APR is x% for x months from date of first transfer, for transfers under this offer that post to your account by then the standard purchase APR applies. Standard purchase APR: x% - x% variable, based on your creditworthiness. Cash APR: x% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If you are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of each cash advance, whichever is greater. Balance transfer fee: x% Intro fee on balances transferred by and up to x% fee for future balance transfers will apply. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.
Secured Credit Card
x% standard variable purchase APR. Intro Balance Transfer APR is x% for x months from date of first transfer, for transfers under this offer that post to your account by then the standard purchase APR applies. Cash APR: x% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If you are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of each cash advance, whichever is greater. Balance transfer fee: x% Intro fee on balances transferred by and up to x% fee for future balance transfers will apply. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.
NHL and the NHL Shield are registered trademarks and NHL.TV is a trademark of the National Hockey League. NHL and NHL team marks are the property of the NHL and its teams. © NHL 2021. All Rights Reserved.
Travel Credit Card: Discover it® Miles
Student Credit Cards: Discover it Student® Cash Back, Student Chrome Card
Secured Credit Card: Discover it® Secured
Cash Back Credit Cards
Intro purchase APR is x% for x months from date of account opening then the standard purchase APR applies. Intro Balance Transfer APR is x% for x months from date of first transfer, for transfers under this offer that post to your account by then the standard purchase APR applies. Standard purchase APR: x% variable to x% variable, based on your creditworthiness. Cash APR: x% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If you are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of each cash advance, whichever is greater. Balance transfer fee: x% Intro fee on balances transferred by and up to x% fee for future balance transfers will apply. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.
Travel Credit Card
Intro purchase APR is x% for x months from date of account opening then the standard purchase APR applies. Intro Balance Transfer APR is x% for x months from date of first transfer, for transfers under this offer that post to your account by then the standard purchase APR applies. Standard purchase APR: x% variable to x% variable, based on your creditworthiness. Cash APR: x% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If you are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of each cash advance, whichever is greater. Balance transfer fee: x% Intro fee on balances transferred by and up to x% fee for future balance transfers will apply. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.
Student Credit Cards
Intro purchase APR is x% for x months from date of account opening then the standard purchase APR applies. Intro Balance Transfer APR is x% for x months from date of first transfer, for transfers under this offer that post to your account by then the standard purchase APR applies. Standard purchase APR: x% - x% variable, based on your creditworthiness. Cash APR: x% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If you are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of each cash advance, whichever is greater. Balance transfer fee: x% Intro fee on balances transferred by and up to x% fee for future balance transfers will apply. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.
Secured Credit Card
x% standard variable purchase APR. Intro Balance Transfer APR is x% for x months from date of first transfer, for transfers under this offer that post to your account by then the standard purchase APR applies. Cash APR: x% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If you are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of each cash advance, whichever is greater. Balance transfer fee: x% Intro fee on balances transferred by and up to x% fee for future balance transfers will apply. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.
NHL and the NHL Shield are registered trademarks and NHL.TV is a trademark of the National Hockey League. NHL and NHL team marks are the property of the NHL and its teams. © NHL 2021. All Rights Reserved.
Frequently Asked Questions
Overview of Dispute Process
Discover makes the process easier for you by contacting the merchant and reviewing the information provided by you and the merchant. We will communicate with you about the latest status during our investigation.
During the investigation, you won't need to pay for your disputed transaction and you can use your card as normal for everyday purchases.
During the investigation, you won't need to pay for your disputed transaction and you can use your card as normal for everyday purchases.
We'll send you a confirmation letter or email after you’ve initiated a dispute. Once the process is finished, we’ll notify you of the outcome. You can always find the latest status of your dispute on the Disputes page on your account.
Depending on the nature of your dispute, the process usually takes between 30-60 days. However, more complex disputes may take more time to resolve.
You won't have to pay for your disputed transaction during the investigation.
You may reach a quicker resolution by working directly with the merchant since they have direct access to your purchase information and can service you directly. Providing us with any relevant documentation as soon as possible could also help make the process faster and easier.
Yes, but if you have received the goods or services, you may only be able to resolve with the merchant who provided the goods or services. Please contact the merchant directly if they didn't meet your expectations.
Read FAQs for more information.
Before Initiating a Dispute
The merchant’s phone number is usually next to their name on your statement. You also can search for their phone number online.
You should wait up to 15 days for the merchant to credit your account.
If there’s a joint cardmember or authorized user on your account, be sure to check if they made the transaction. You can also try contacting the merchant. If you still don’t recognize the transaction, you can initiate a dispute.
Please note: If you think fraud has occurred on your account, please call us immediately at 1-800-347-4996. You're never responsible for unauthorized purchases on your Discover card account.*
Please note: If you think fraud has occurred on your account, please call us immediately at 1-800-347-4996. You're never responsible for unauthorized purchases on your Discover card account.*
Initiating a Dispute
You can initiate a dispute online through the additional transaction details on the Activity and Statement page. To get more details, select the transaction. To dispute the transaction, select the "Dispute Charge" link. You can also dispute a charge by contacting Customer Service at 1-800-DISCOVER (1-800-347-2683) or by sending a letter to P.O. Box 30945, Salt Lake City, UT 84130-0945.
You can easily upload documentation online through the Disputes page by expanding the "Upload Documents" section or send it by mail to P.O. Box 30945, Salt Lake City, UT 84130-0945. You can also fax the documentation to 1-224-813-5109. If you’re sending a fax, please include your first and last name, dispute case number and last four digits of your account number.
Transaction details, along with any other communication between you and the merchant, might be helpful. If you returned the items, you can provide the delivery confirmation, including the full address of where the items were returned. If you canceled a recurring billing, you can provide the cancellation confirmation number or email. If you were supposed to receive credit, you can provide a copy of the credit slip. If you’re disputing quality of goods or services, you can provide a copy of the relevant communication from the merchant. Photos of merchandise cannot be accepted as valid documentation.
You won't have to pay for your disputed transaction during the investigation. This includes any fees or interest charges related to the disputed transaction.
The investigation of the transaction will not affect the status of your account. You can use your Discover Card as normal for everyday purchases.
We'll contact the merchant about your dispute. After giving them an opportunity to respond, we'll evaluate the information provided by you and the merchant. The resolution is based on that information.
Resolving a Dispute
Contact Customer Service at 1-800-DISCOVER (1-800-347-2683) if you need to cancel a dispute. Please be sure that the situation is fully resolved with the merchant; otherwise, your options may be limited if the dispute needs to be reopened.
To understand why a case was resolved in the merchant's favor, please review all of the documentation sent to you by Discover, including all relevant merchant documentation considered during the investigation.
If you have any new documentation that hasn't been considered yet, please upload it on the Disputes page or send it to us by mail or fax. One of our representatives will review your documentation and determine if the case can be reopened. We’ll notify you with the outcome.
If there is merchant documentation attached to your case, you will receive a copy of it via mail or email. You may also find it online on the Disputes page. Expand the "Show Uploaded Documents" section to find the relevant document.
If a temporary credit was applied to your account, it will be reversed once a decision has been made. If a dispute was found in your favor, a credit in the amount of the dispute will be applied instead. A letter with more information regarding this has been or will be sent to you.
Still have questions?
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Cashback Match: Only from Discover, as of May 2022. We'll match all the cash back rewards you've earned on your credit card from the day your new account is approved through your first 12 consecutive billing periods or 365 days, whichever is longer, and add it to your rewards account within two billing periods. You've earned cash back rewards only when they're processed, which may be after the transaction date. We will not match: rewards that are processed after your match period ends; statement credits; rewards transfers from Discover checking or other deposit accounts; or rewards for accounts that are closed. This promotional offer may not be available in the future and is exclusively for new cardmembers. No purchase minimums.
No annual fee
* Intro purchase APR is x% for x months from date of account opening then the standard purchase APR applies. Intro Balance Transfer APR is x% for x months from date of first transfer, for transfers under this offer that post to your account by then the standard purchase APR applies. Standard purchase APR: x% variable to x% variable, based on your creditworthiness. Cash APR: x% variable. Variable APRs will vary with the market based on the Prime Rate. Minimum interest charge: If you are charged interest, the charge will be no less than $.50. Cash advance fee: Either $10 or 5% of the amount of each cash advance, whichever is greater. Balance transfer fee: x% Intro fee on balances transferred by and up to x% fee for future balance transfers will apply. Annual Fee: None. Rates as of . We will apply payments at our discretion, including in a manner most favorable or convenient for us. Each billing period, we will generally apply amounts you pay that exceed the Minimum Payment Due to balances with higher APRs before balances with lower APRs as of the date we credit your payment.
There’s no annual fee for your Discover it® Cash Back credit card. Not now. And not hiding a year from now.
Low intro APR
x% Intro APR† for x months on purchases and balance transfers. x% Intro Balance Transfer Fee until . Then x% to x% Standard Variable Purchase APR and up to x% fee for future balance transfers will apply.
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