Discover Card Help Center

Change Rewards Program

Learn how to change your rewards program to one that better suits your spending habits.
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  • How can I convert/switch my current card to Discover it/it chrome/it Miles?

    You can convert your card for free. Call 1-800-DISCOVER or the number on back of your card and ask about changing your account to Discover it/it chrome/it Miles. Note that not all accounts are eligible to convert to it Miles. Call 1-800-Discover or the number on the back of your card to check for eligibility.

  • Is converting my rewards program free?

    Yes. There is no conversion charge.

  • Can I still use my card while my conversion request is pending?

    Yes. You can continue to use your card and earn the same rewards you have been earning up until you officially convert to your new rewards program on your next billing cycle.

  • What happens if I cancel my conversion request?

    Your pending request will be cancelled if you cancel before your next billing cycle. Your account will remain open and you can keep your current rewards program and card. If you decide to cancel after the conversion has taken place at your next billing cycle, you will need to submit a new conversion request.

  • Will I get a new account number?

    No. Your account number will not change with the conversion.

  • When will my account convert to the new rewards program?

    Your account will convert to the new rewards program on your next billing cycle. In the meantime, you can continue to use your card and earn the same rewards you have been earning up until you officially convert to your new rewards program.

  • What happens to my automatic bill payment?

    Your account number will not be changed with the conversion. Therefore, anything that you have set up with your current account number does not need to be changed.

  • Will my payment due date change?

    No. With the rewards program conversion, your payment due date will remain the same.

  • If I change my cycle date, how will this impact my rewards program change?

    If you change your cycle date within the same month that your rewards program change takes place, please note that the rewards program change will be effective as of the new cycle date.

  • Can I still redeem rewards while my conversion request is pending?

    Yes. You can continue to redeem your rewards while your conversion is pending. You will be able to redeem with Cashback Bonus if you currently have a Cashback Bonus card and Miles if you currently have a Miles card.

  • Will my redemption options change?

    Your redemption options will change only if you are converting from a Miles rewards program to a Cashback Bonus program. You can check these options out on the Redemption Center.

  • When can I see my new rewards program and features/benefits in the Account Center?

    You will be able to view your new rewards program and features/benefits in the Account Center on your next billing cycle.

  • What happens to my existing Cashback Bonus/Miles bank when my account converts?

    See below to learn what happens to your existing rewards when you change to a new rewards program:

    • More/OpenRoad/Motiva to it/it chrome: Any accumulated Cashback Bonus will remain in your "Cashback Bonus" bank.
    • More/OpenRoad/Motiva/it/it chrome to it Miles: currently this option is not available.

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