Frequently Asked Questions
We have support in place for qualified Discover® customers who experience hardship as a result of the outbreak. Please contact our customer service teams as follows:
Card Customers: Call 1-800-497-2816 (TTY/TDD 1-800-347-7449) any time or message us through your Account Center online or in the mobile app.
Online Banking Customers: Call 1-800-347-7000 (TTY/TDD 1-800-347-7454) any time.
Personal Loan Customers: Call 1-877-256-2632 (TTY/TDD 1-866-710-3357) between 8am - 8pm ET, Monday through Friday.
Home Loan Customers: Call 1-855-295-2193 (TTY/TDD 1-866-352-3684) between 8am - 8pm ET, Monday through Friday.
Student Loan Customers: Call 1-800-STUDENT (TTY/TDD 1-800-223-5614) any time.
You can manage your Credit Card, Personal Loan and Online Banking accounts using the mobile app.
Download the app by texting APP to DISCOV (347268). Message and data rates may apply.
To avoid late or missed payments if mail delivery is disrupted, we recommend paying your Discover® bill online.
- Log in to your Discover® account
- Click on "Make a Payment" from the home page
- Select "Manage Bank Accounts" and "Add Account"
- Complete the fields with your bank's routing and account numbers
- Select "Add Account" when finished
Once you add a bank account, you can schedule payments in advance or set up recurring payments so you have one less thing to worry about.
Most merchants have developed expanded policies in response to COVID-19. For the fastest resolution, work with the travel merchant directly to cancel or change your travel plans or to check the status of any pending refunds. Though their response times may be longer than usual, once the merchant issues a refund we will promptly post it to Link to statements log in pageyour account.
If you are unable to resolve your concern directly with the merchant, link to Disputes FAQconsider initiating a dispute.
You can leave your loan application open for up to 150 days, from the date you applied, if you think you may still need funds. If your application isn't finalized at that time, it is automatically cancelled. Also note that your school will only certify the amount that you may need and are eligible for.
Your disbursements will continue to be paid as scheduled. You or your school can modify your scheduled disbursements or put them on hold if you are no longer in need of the funds by calling 1-800-STUDENT. The funds can be re-issued at a later date, within the loan period, if needed. You can also choose to cancel pending disbursements at any time.
We will continue to update these FAQs to best serve your needs.