Frequently Asked Questions
We have support in place for qualified Discover® customers who experience financial hardship. Please contact our customer service teams as follows:
Card Customers: Call 1-800-497-2816 (TTY/TDD 1-800-347-7449) any time or message us through your Account Center online or in the mobile app.
Online Banking Customers: Call 1-800-347-7000 (TTY/TDD 1-800-347-7454) any time.
Personal Loan Customers: Call 1-877-256-2632 (TTY/TDD 1-866-710-3357) between 8am - 8pm ET, Monday through Friday.
Home Loan Customers: Call 1-855-295-2193 (TTY/TDD 1-866-352-3684) between 8am - 8pm ET, Monday through Friday.
Student Loan Customers: Call 1-800-STUDENT (TTY/TDD 1-800-223-5614) any time.
The government's response to COVID-19 includes everything from changes to tax filing dates to CARES Act legislation to support individuals and small businesses. Because the impact of these responses will vary based on your particular circumstances, we recommend you consult the Link to IRS Coronavirus information page IRS Coronavirus information page or your tax advisor for information specific to you.
You can manage your Credit Card, Personal Loan and Online Banking accounts using the mobile app.
Download the app by texting APP to DISCOV (347268). Message and data rates may apply.
To avoid late or missed payments if mail delivery is disrupted, we recommend paying your Discover® bill online.
- Log in to your Discover® account
- Click on "Make a Payment" from the home page
- Select "Manage Bank Accounts" and "Add Account"
- Complete the fields with your bank's routing and account numbers
- Select "Add Account" when finished
Once you add a bank account, you can schedule payments in advance or set up recurring payments so you have one less thing to worry about.
The best way to keep your card clean is to keep it in your control and minimize contact with other surfaces. How can you do that?
- Add your credit and debit card to your mobile wallet, like Apple Pay, Google Pay, or Samsung Pay, to pay in stores using just your phone, without ever touching the payment terminal.
Link to Digital Wallets Apple Pay pageiPhone Users start here
Link to Digital Wallets Google Pay pageAndroid Users start here(credit card customers only)
Link to Digital Wallets Samsung Pay pageSamsung Users start here(credit card customers only)
- If you don't see the on the back of your Discover Credit Card, you can Link to Choose a Card Design login pagerequest a contactless card. Or, Link to Contactless Card pagelearn more about contactless payments.
If the store terminal can't do tap-to-pay transactions or the cashier has to take your card, you can clean your card with soap and water, hand sanitizer (as recommended by the Centers for Disease Control) or rubbing alcohol after each use.
Many merchants have adjusted their policies and procedures as a result of Covid-19. Engaging with the merchant directly typically remains the fastest, most effective way to address any concerns that you may have with a purchase or expected refund. Though their response times may be longer than usual, once the merchant issues a refund we will promptly post it to your account.
If you are unable to resolve your concern directly with the merchant, consider initiating a dispute.
We will continue to update these FAQs to best serve your needs.