Frequently Asked Questions
We have support in place for qualified Discover® customers who experience hardship as a result of the outbreak. Please contact our customer service teams as follows:
Card Customers: Call 1-800-497-2816 (TTY/TDD 1-800-347-7449) any time or message us through your Account Center online or in the mobile app.
Online Banking Customers: Call 1-800-347-7000 (TTY/TDD 1-800-347-7454) any time.
Personal Loan Customers: Call 1-877-256-2632 (TTY/TDD 1-866-710-3357) between 8am - 8pm ET, Monday through Friday.
Home Loan Customers: Call 1-855-295-2193 (TTY/TDD 1-866-352-3684) between 8am - 8pm ET, Monday through Friday.
Student Loan Customers: Call 1-800-STUDENT (TTY/TDD 1-800-223-5614) any time.
That depends on a number of factors, including income and tax filing status. Find your answers here: Link to IRS Information Center pagehttps://www.irs.gov/coronavirus/economic-impact-payment-information-center.
Check the status of your payment directly with the IRS at Link to IRS Payment status pagehttps://www.irs.gov/coronavirus/get-my-payment. For additional information about tax relief and economic impact payments from the federal government, visit Link to IRS Information Center pagehttps://www.irs.gov/coronavirus/economic-impact-payment-information-center.
This depends on your bank account and how your funds are deposited.
If the IRS deposits your stimulus payment into a Discover Bank account using direct deposit, your funds will be available on the business day we receive them. If you use Mobile Check Deposit, mail in your check or deposit your check at our branch location, your funds availability will vary.
For complete details, see Section 15 of the Download link for National Deposit Account Agreement PDFDeposit Account Agreement.
The government's response to COVID-19 includes everything from changes to tax filing dates to Link to CARES Act pageCARES Act legislation to support individuals and small businesses. Because the impact of these responses will vary based on your particular circumstances, we recommend you consult Link to IRS Coronavirus information pagehttps://irs.gov/coronavirus or your tax advisor for information specific to you.
You can manage your Credit Card, Personal Loan and Online Banking accounts using the mobile app.
Download the app by texting APP to DISCOV (347268). Message and data rates may apply.
To avoid late or missed payments if mail delivery is disrupted, we recommend paying your Discover® bill online.
- Log in to your Discover® account
- Click on "Make a Payment" from the home page
- Select "Manage Bank Accounts" and "Add Account"
- Complete the fields with your bank's routing and account numbers
- Select "Add Account" when finished
Once you add a bank account, you can schedule payments in advance or set up recurring payments so you have one less thing to worry about.
The best way to keep your card clean is to keep it in your control and minimize contact with other surfaces. How can you do that?
- Add your credit and debit card to your mobile wallet, like Apple Pay, Google Pay, or Samsung Pay, to pay in stores using just your phone, without ever touching the payment terminal.
Link to Digital Wallets Apple Pay pageiPhone Users start here
Link to Digital Wallets Google Pay pageAndroid Users start here(credit card customers only)
Link to Digital Wallets Samsung Pay pageSamsung Users start here
- If you don't see the on the back of your Discover Credit Card, you can Link to Choose a Card Design login pagerequest a contactless card. Or, Link to Contactless Card pagelearn more about contactless payments.
If the store terminal can't do tap-to-pay transactions or the cashier has to take your card, you can clean your card with soap and water, hand sanitizer (as recommended by the Centers for Disease Control) or rubbing alcohol after each use.
Most merchants have developed expanded policies in response to COVID-19. For the fastest resolution, work with the travel merchant directly to cancel or change your travel plans or to check the status of any pending refunds. Though their response times may be longer than usual, once the merchant issues a refund we will promptly post it to Link to statements log in pageyour account.
If you are unable to resolve your concern directly with the merchant, link to Disputes FAQconsider initiating a dispute.
You can leave your loan application open for up to 150 days, from the date you applied, if you think you may still need funds. If your application isn't finalized at that time, it is automatically cancelled. Also note that your school will only certify the amount that you may need and are eligible for.
Your disbursements will continue to be paid as scheduled. You or your school can modify your scheduled disbursements or put them on hold if you are no longer in need of the funds by calling 1-800-STUDENT. The funds can be re-issued at a later date, within the loan period, if needed. You can also choose to cancel pending disbursements at any time.
We will continue to update these FAQs to best serve your needs.