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While 2020 has been an unpredictable journey for us all, we want to make sure that you have the tools and services that you need to stay on track toward your financial goals. That's why Discover offers live customer service and digital account access when you need it.

Just log in to discover.com homepageto Discover.com or use the Discover Mobile app to easily view transactions and balances, make payments, access funds and rewards, or contact our service team. And if you are experiencing challenges or financial hardship, our 100% U.S.-based team is just a tap in our mobile app or a phone call away.

We'll continue to address specific questions and update the information below as the situation evolves.

As we navigate 2020 together, we appreciate you choosing Discover to support your brighter financial future.

Roger Hochschild
CEO & President

We have support in place for qualified Discover® customers who experience financial hardship. Please contact our customer service teams as follows:

Card Customers: Call 1-800-497-2816 (TTY/TDD 1-800-347-7449) any time or message us through your Account Center online or in the mobile app.

Online Banking Customers: Call 1-800-347-7000 (TTY/TDD 1-800-347-7454) any time.

Personal Loan Customers: Call 1-877-256-2632 (TTY/TDD 1-866-710-3357) between 8am - 8pm ET, Monday through Friday.

Home Loan Customers: Call 1-855-295-2193 (TTY/TDD 1-866-352-3684) between 8am - 8pm ET, Monday through Friday.

Student Loan Customers: Call 1-800-STUDENT (TTY/TDD 1-800-223-5614) any time.

The government's response to COVID-19 includes everything from changes to tax filing dates to CARES Act legislation to support individuals and small businesses. Because the impact of these responses will vary based on your particular circumstances, we recommend you consult the Link to IRS Coronavirus information page IRS Coronavirus information page or your tax advisor for information specific to you.

You can manage your Credit Card, Personal Loan and Online Banking accounts using the mobile app.

Download the app by texting APP to DISCOV (347268). Message and data rates may apply.

To avoid late or missed payments if mail delivery is disrupted, we recommend paying your Discover® bill online.

  1. Log in to your Discover® account
  2. Click on "Make a Payment" from the home page
  3. Select "Manage Bank Accounts" and "Add Account"
  4. Complete the fields with your bank's routing and account numbers
  5. Select "Add Account" when finished

Once you add a bank account, you can schedule payments in advance or set up recurring payments so you have one less thing to worry about.

The best way to keep your card clean is to keep it in your control and minimize contact with other surfaces. How can you do that?

  1. Add your credit and debit card to your mobile wallet, like Apple Pay, Google Pay, or Samsung Pay, to pay in stores using just your phone, without ever touching the payment terminal.

    Link to Digital Wallets Apple Pay pageiPhone Users start here

    Link to Digital Wallets Google Pay pageAndroid Users start here(credit card customers only)

    Link to Digital Wallets Samsung Pay pageSamsung Users start here(credit card customers only)

  2. If you don't see the on the back of your Discover Credit Card, you can Link to Choose a Card Design login pagerequest a contactless card. Or, Link to Contactless Card pagelearn more about contactless payments.

If the store terminal can't do tap-to-pay transactions or the cashier has to take your card, you can clean your card with soap and water, hand sanitizer (as recommended by the Centers for Disease Control) or rubbing alcohol after each use.

Many merchants have adjusted their policies and procedures as a result of Covid-19. Engaging with the merchant directly typically remains the fastest, most effective way to address any concerns that you may have with a purchase or expected refund. Though their response times may be longer than usual, once the merchant issues a refund we will promptly post it to your account.

If you are unable to resolve your concern directly with the merchant, consider initiating a dispute.

We will continue to update these FAQs to best serve your needs.

Keep your information safe, too.

Unfortunately, fraudsters may use the high stress of the COVID-19 outbreak as an opportunity to try to gain access to your personal information. Protect yourself from scams with Link to Centers for Disease Control informational blogthe Federal Trade Commission's advice for consumers.

For your security, a genuine Discover representative...

Will never reach out to you and ask for confidential information
like your full Social Security number, login, password, identification number (PIN) or other private information.

You may get additional information about COVID-19 from the Link to Centers for Disease Control home pageCenters for Disease Control or your local health department website.

The information above is for educational purposes and is not a substitute for professional advice. The material on this site is not intended to provide legal, investment, or financial advice and does not indicate the availability of any Discover product or service. It does not guarantee that Discover offers or endorses a product or service. For specific advice about your unique circumstances, you may wish to consult a qualified professional.

The content includes links to external sites that are not owned or maintained by Discover. The content in these links could change, and the links may become inaccessible.

The Contactless Indicator mark, consisting of four graduating arcs, is a trademark owned by and used with permission of EMVCo, LLC.

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