Our ESG philosophy
We make it our mission every day to contribute to a more equitable and sustainable world so everyone can achieve a brighter financial future.
Our commitments
We make DE&I a part of everything we do so our employees can thrive, and we can best serve our customers.
We use our full platform of jobs, products, business spend, philanthropy, and more to advance equity—and motivate others to effect change.
We contribute to a more sustainable world through resource conservation and the reduction of our operational impact.
We commit to “Doing the Right Thing” by being transparent, accountable, and ethical in everything we do.
Download Introduction Section
Updated 05/15/2023
“We believe talent has been evenly distributed in our country, but opportunity has not—and all companies have a role to play in addressing inequity.”
Roger Hochschild
Chief Executive Officer and President
Diversity, Equity & Inclusion
Diversity
Increase representation at all management levels by 2025:
- Increase women to 50%
- Increase People of Color to 40%
- Increase Black and Hispanic to 15%
Equity
Establish and monitor equity measures to identify and address potential biases, which will improve recruiting, retention, and internal mobility
Inclusion
Achieve and maintain equally strong employee inclusion across all identity groups by 2024
Social Impact
Increase hyperlocal economic impact through hiring (2,000 jobs) and combined CRA investments & philanthropic giving ($530+ million) across all locations by 2025
Business Diversity: $125 million by 2025, representing more than a 100% increase from 2020
Financial Literacy & Inclusion: Advance financial inclusion and equity in existing product portfolio, and develop our first Financial Inclusion North Star Goal in 2024
Environmental Sustainability
Reduce our Scope 1 and Scope 2 GHG emissions by 50% from the 2017 baseline by 20301
Conduct assessments and build out a road map with additional goals, including resource conservation by the end of 2023
Governance
We commit to “Doing the Right Thing” by being transparent, accountable, and ethical in everything we do
- Diversity, Equity and Inclusion
- Social Impact
- Environmental Sustainability
- Governance
1 Greenhouse gases (GHG) Scope 1 is defined as direct emissions from company’s resources, like fuel oil, natural gas, mobile combustion, and refrigerant losses. Scope 2 is defined as indirect emissions generated by electricity purchased from a utility provider. See the About this report for information about forward-looking statements.