Technical Help for Secure Online Account Numbers

Related Questions

How do I register with Secure Online Account Numbers?

First, you have to register with the Account Center online.

Please have your Discover Card available for the registration process. The following link will take you to the Account Center Registration page:
https://www.discovercard.com/cardmembersvcs/registration/reg/goto?forwardName=reghome

Then follow these steps:

1. Create a User ID.
2. Create a password.
3. Reenter your password.
4. Enter your e-mail address.
5. Reenter your e-mail address.
6. Enter your 16-digit Discover Card account number.
7. Select the expiration date.
8. Enter the Cardmember ID.
9. Select your date of birth.
10. Enter the last four digits of your Social Security number.
11. Enter your mother's maiden name.
12. Click "Continue."
13. Please review the list of available e-mail reminders and place checks in the boxes next to each reminder you would like to receive.
14. Please verify the information you have selected thus far for accuracy.
15. When you are ready to continue please click on "Complete Registration."

Now you are ready to start shopping the safe way!

How do I launch Secure Online Account Numbers after I download and install it?

When you reach a checkout form, Secure Online Account Numbers will open and ask you if you would like help. If it doesn't open or if you want to open it manually, there are several options:

1. Double-click the white circle icon with the orange 'D' in your system tray.
2. Click the icon in your browser's toolbar.
3. Click the Secure Online Account Numbers shortcut on your desktop.
4. Visit the Secure Online Account Numbers page on Discovercard.com, enter your Account Center user ID and password, and click the "Sign In" button. If Secure Online Account Numbers does not appear in 15 seconds, double-click the Secure Online Account Numbers icon in your system tray.

I can't log in. Why doesn't my password work?

The Secure Online Account Number User ID and password are the same as your Account Center User ID and password. If you are unable to log into Secure Online Account Numbers using your Account Center information, please check the following:

Ensure you are able to log into the Account Center with your User ID and password. If you cannot, try using your Discover Card account number instead of your User ID to verify if the password is correct.

If you can log into the Account Center with your User ID and password, but not into Secure Online Account Numbers, please verify your password has no more than ten characters. Passwords longer than ten characters may work with the Account Center, but will cause problems for the Secure Online Account Numbers feature.

To protect the security of your Account, we limit the number of unsuccessful log in attempts that can occur in one day. Please allow 24 hours for Secure Online Account Numbers to reset itself if you have exceeded the allowed number of unsuccessful log in attempts.

What if Secure Online Account Numbers doesn't pop-up at a Web site?

Double-click the system tray icon on your desktop. When you click "Form Fill," Secure Online Account Numbers will offer you the Drag and Fill option.

How do I stop Secure Online Account Numbers from automatically popping up?

Secure Online Account Numbers default to popping up automatically to offer help filling checkout forms. To turn this feature off or on, right click on the Secure Online Account Numbers icon within your computer's system tray to access "Preferences."

How do I remove Secure Online Account Numbers from my computer?

To remove Secure Online Account Numbers, simply use the Windows Add/Remove utility:

1. Select the "Start Menu > Settings > Control Panel".
2. Select "Add/Remove Programs." Click on the "Secure Online Account Numbers" entry and click "Add/Remove."

How do I disable Auto Launch?

To disable the Auto Launch feature, please right click on the Secure Online Account Number icon in your system tray (on the bottom right side of your screen), then select preferences. Finally, uncheck the box asking if you want Secure Online Account Numbers to automatically launch.

If you have additional questions, please use the Secure Message service in the Account Center, or call our Web Support specialists by phone at 1-877-742-7822. Web Support is available 24 hours a day, seven days a week.

What hardware, software, and browsers do I need?

You may use Netscape Navigator 4.0 or higher, Internet Explorer 4.0 or higher and AOL 5.0 or higher to shop with Secure Online Account Numbers. However, you have to have Internet Explorer version 4.0 or higher on your PC for Secure Online Account Numbers to work. Upgrade your Internet Explorer browser at www.microsoft.com or your Netscape® Navigator browser at www.netscape.com.

The browser must be downloaded locally on your computer. If your browser is LAN based (for example, at work), you may experience difficulties downloading Secure Online Account Numbers. In all cases, the minimum modem configuration is a 28.8 modem connection.

Do Secure Online Account Numbers work with a Macintosh?

Unfortunately, the downloadable version of Secure Online Account Numbers does not work with a Macintosh computer system. However, Macintosh users can take advantage of secure account numbers by using Secure Online Account Numbers from Discovercard.com.

What security and Java settings should my browser have and how do I change them?

Set security at "medium" if you use a Java or JavaScript enabled browser.

To change your security and Java settings:

1. Select "Start Menu > Setting > Control Panel."
2. Double-click on "Internet" or "Internet Options" from the new window.
3. Select "Security > Custom Level" and make sure it is set to "medium" or "low" for this zone area.
4. From the same "Internet" or "Internet Options" window, select the "Advanced" tab.
5. Scroll down the list to the "JAVA VM" section, and expand that section to view its content. Make sure these items are checked: "Java Console Enabled", "Java JIT Compiler Enabled" and "Java Logging Enabled."
6. Restart your computer for the changes to take effect.