Using the Download Version

Related Questions

How do I download Secure Online Account Numbers?

You can download the version of Secure Online Account Numbers for Windows and Internet Explorer by following these steps:

1. Visit Secure Online Account Numbers and click on the "Download Now" button.
2. Select the option to save the file, and choose a location to save it in.
3. Double-click on the Deskshopinstall.exe file and follow the install instructions.

To ensure this feature is installed correctly, please make sure there are no other files ending with ".exe" in the same folder as deskshopinstall.exe. Other setup.exe programs in the same folder as deskshopinstall.exe may interfere with the installation.

The download version will generate a Secure Online Account Number and automatically fill in the appropriate web forms on the merchant's site for you. Please keep in mind that this version only works with Internet Explorer on Windows.

How do I open Secure Online Account Numbers ?

There are several ways to open this feature.

If the download version of Secure Online Account Numbers is already installed on your computer, you can use any of the following methods to open it:

1. Double-click the white circle icon with the orange 'D' in your system tray.
2. Click any of the "Sign in to Secure Online Account Numbers" buttons located throughout the Discovercard.com web site.
3. Click the white circle icon with the orange 'D' in your browser's toolbar.
4. Select "Secure Online Account Numbers" in your Start Menu.
5. Click the white circle icon with the orange 'D' on your desktop.

Why doesn't Secure Online Account Numbers work on my computer?

The downloadable version of Secure Online Account Numbers may not function properly with Netscape or Mozilla Firefox, or with versions of Internet Explorer supplied by MSN or SBC.

To shop with the downloadable version of Secure Online Account Numbers you must have a Windows operating system. The minimum browser requirements are Internet Explorer 6.0 (but not 7), or AOL 7.0 or higher.

If you do not have these browsers, you can download them from the appropriate web sites (http://www.microsoft.com/downloads/Search.aspx?displaylang=en or http://free.aol.com).

We recommend using Microsoft Internet Explorer 6.0 with the downloadable version of Secure Online Account Numbers.

If you do not have Internet Explorer, you can use the web-based version of Secure Online Account Numbers available at:
https://www.discovercard.com/cardmembersvcs/personalprofile/pp/SafeOnline

How do I use Autofill?

You can enjoy Secure Numbers and the convenience of filling out online checkout forms when using Internet Explorer and the download version of Secure Online Account Numbers. Whenever you come to the checkout page of a merchant's site, you will be asked if you want help filling out the form. Click "OK", and the virtual credit card will appear.

If you are not currently logged on, you will be asked for your User ID and password. Simply click the "Fill Form" button. A secure credit card number is generated, and all fields in the checkout form will be filled.

How do I fill in forms if Autofill doesn't work?

If you use Netscape, or are on any site that has trouble with our "Autofill" feature, you can use "Drag and Fill."

To do this, click on the "Fill Form" link. This will expand the Secure Online Account Numbers virtual credit card and display an order form's relevant fields. Simply click and hold on the circle triangle to the left of any field. Drag your mouse over to the corresponding field on the form, and release. Repeat this process for all required fields.

How do I un-install and re-install Secure Online Account Numbers?

Here is how to un-install and re-install the program:

1. From your Start Menu, click "Settings" and select "Control Panel."
2. Select the "Add/Remove Programs" icon.
3. Click on the "Discover" entry and select "Remove."
4. Click "OK" when asked if you will be removing the software from your computer.
5. Click "OK" when the un-install is complete.
6. Find the "Downloaded Program Files" Folder and delete any Discover icons for both the new and old versions of Deskshop or Secure Online Account Numbers. If there are any Brodia icons, files or folders, please be sure to delete them as well.
7. Restart your computer.
8. Download the file again and re-install the software.

In addition to the above, please be sure to:

1. Open Microsoft® Internet Explorer.
2. Go to the "Tools" menu.
3. Choose "Internet Options."
4. Select the "General" tab.
5. Click on "Delete Files."
6. Select the "Security" tab.
7. Make sure that the Security settings are set to "Medium."
8. Select the "Privacy" tab.
9. Change the settings from "High" to "Low."
10. Click "OK."

Why does Autofill freeze sometimes?

If Secure Online Account Numbers Autofill function freezes, you may need to check and/or change your security settings. To do so, please do the following:

1. Select "Start Menu > Settings > Control Panel."
2. Double click on "Internet" or "Internet Options."
3. Select "Delete Files" from the Temporary Internet Files.
4. Select the "Security" tab and click on "Default Level" to set it to "Medium" for this area.
5. Select the "Privacy" tab and set the slider bar to "Low."
6. Select the "Advanced" tab and make sure the "Do not save encrypted files to disk" and "Empty Temporary Internet Files folder when browser is closed" options are not checked.
7. Select "Apply" and then "OK" from the bottom of the window.

After making these adjustments, close Secure Online Account Numbers and then restart it to try and log in. Also, if you are using any type of firewall or security program, please adjust them to "allow traffic" for the Discover Secure Online Account Numbers.

If the problem persists, we recommend that you use the web-based version of Secure Online Account Numbers. To do so, please do the following:

1. Visit Secure Online Account Numbers
2. Select the "Learn More" link next to the "Launch" button.
3. Use the "Secure Log In" on the right to register if this is your first time.
4. Select the "Launch Now" button to use the web-launched version of Secure Online Account Numbers.
5. Make sure you have Java enabled on your browser and that you are not blocking pop-ups.

Why won't my Secure Online Account Numbers program open?

To verify your browser settings are correct please do the following:

(For Windows 98/ ME/ 2000),

1. From your Start Menu select "Settings" and then "Control Panel."
2. Double-click on "Internet" or "Internet Options."

(For Windows XP)

1. From the Start Menu select "Control Panel", then "Network", then "Internet connections."
2. Double click on "Internet" or "Internet Options."
3. Select "Delete Files" from the Temporary Internet Files section.
4. Select "Security" and click on "Default Level" to set it to medium for this area. If you are using Internet Explorer 6 or higher, select the "Privacy" tab and set the slider bar to "Low."
5. From the same window, select the "Advanced" tab.
6. Scroll down the list to the "Microsoft VM" section, and expand that section to view its content. Make sure these items are checked:
   • Java Console Enabled
   • Java Logging Enabled
   • JIT Compiler Enabled
7. Scroll down the list to the "Security" section and make sure the "Do not save encrypted files to disk" is unchecked.
8. Click "Apply" and restart your computer for the changes to take effect.

I can't log in. Why doesn't my password work?

The Secure Online Account Number User ID and password are the same as your Account Center User ID and password. If you are unable to log into Secure Online Account Numbers using your Account Center information, please check the following:

Ensure you are able to log into the Account Center with your User ID and password. If you cannot, try using your Discover Card account number instead of your User ID to verify if the password is correct.

If you can log into the Account Center with your User ID and password, but not into Secure Online Account Numbers, please verify your password has no more than ten characters. Passwords longer than ten characters may work with the Account Center, but will cause problems for the Secure Online Account Numbers feature.

To protect the security of your Account, we limit the number of unsuccessful log in attempts that can occur in one day. Please allow 24 hours for Secure Online Account Numbers to reset itself if you have exceeded the allowed number of unsuccessful log in attempts.

Why doesn't Secure Online Account Numbers fill in the account number?

Some sites use forms that break up an account number into four fields of four digits each, instead of a single field of 16 digits. Secure Online Account Numbers is unable to fill in the account number on these sites. To use a Secure Number for this site, please select "Form Fill" before you get to the form and use "Drag-n-Drop" to generate the Secure Number. Write the number down and enter it by hand where the account number is requested.